Service Manager
Service Manager
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Salary Not Disclosed
1 Vacancy
Job Description
ASSA ABLOY Entrance Systems is looking for a Service Manager in our Pedestrian Door Solutions Business Area. This position will be based out of our branch office and will report to the Branch Manager.
ASSA ABLOY Entrance Systems is a leading supplier of entrance automation solutions for efficient flow of goods and people. We offer complete pedestrian industrial and highperformance door solutions. We provide a wide number of products and services to a global clientele in more than 100 countries. ASSA ABLOY Entrance Systems is a division within ASSA ABLOY.
The Service Manager will have responsibility for all service technicians and dispatch functions. Responsibilities will also encompass managing the P&L statements planning and managing of all branch service operations to meet established goals and objectives and van inventory control. Moreover the Service Manager will execute trainthetrainer via the Regional Trainer to ensure that all service technicians are adequately trained and remain current with AAADM Certifications.
This position will lead the district in accordance with the District Manager Service Champions as those directives put forth by the committee: Sales of Consumable Parts UniFit Low energy NTEs Sensor Upgrades and Returns Service branch Plans Product Pricing Basic PM Sales initiatives etc. Effectively handle all branch Service ordering scheduling Contract Fulfillment perform Backlog Review of Preventive Maintenance Agreements and Order Log for Service Material.
Job Requirements
- Proven 35 year experience managing a dynamic field service operation.
- Prior experience directly managing/supervising 15 Direct Field Technicians and service subcontractors in the Door Automation/Construction Industry preferred.
- Prior experience supervising Administrative personnel in the instruction of their duties as it relates to scheduling dispatching and coordinating service activities.
- Possess the flexibility to work a varying schedule (different hours of the day and weekends if necessary).
- Prior experience servicing/installing electromechanical products is desired.
- Exceptional communication (written/verbal) skills.
- Proven handson experience in the development of relationships with EndUsers across the Retail Healthcare Government and additional sectors as well as sub contractors across this spectrum.
- Proven experience in dealing with vendors and suppliers in the proper ordering and timely supply of products.
- The ability to read and interpret construction specifications and drawings.
- Experience in establishing monthly forecasting and results.
- Computer experience in Microsoft Office and Baan.
This is a team approach with effective communication skills to successfully work with other departments such as: Sales Reps Field Operations Supply Chain Parts Department Customer Service etc. Must be an excellent communicator to lead manage and motivate the staff in an effective and fair manner. Must have the ability to present as a professional and intense desire to appreciate the automatic door service industry. This position demands a resultsoriented approach coupled with highenergy reliability and be disciplined. Computer minimums are: Word Excel Outlook and Power Point. High School Diploma (required) and AA BA BS preferred.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return we open doors for them wherever they go. With nearly 61000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.
As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.
As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.
Required Experience:
Manager
Employment Type
Full Time
