Technical Writer
Technical Writer
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$ 70000 - 110000
1 Vacancy
Job Description
Bitwarden is the trusted identity security leader for millions of users worldwide empowering enterprises developers and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management secrets management and passwordless and passkey innovations. The company is headquartered in Santa Barbara California. Learn more at bitwarden.
As a Technical Writer at Bitwarden youll contribute directly to the success of Bitwarden users and customers by addressing a wide range of audiences across our teams growing product portfolio. Were looking for someone who will dive deep into understanding our users and customers needs in order to shape instructive content (primarily but not limited to bitwarden/help. Youll be handson with some of the mostused software development and deployment technologies in order to test and document the latest features and youll partner with almost every team at Bitwarden to ensure the content you create is accurate and fully realized.
This is a great opportunity to get involved in a fastgrowing company and contribute to a firstclass product experience. Bitwarden is an allremote team and were looking for someone based in the U.S. with a preference for time zones that overlap the U.S. east coast.
RESPONSIBILITIES
- Develop product documentation onboarding guides technical resources and more for a wide range of customer and user personas.
- Develop a deep understanding of customer needs and requirements by collaborating crossfunctionally being active in the community and digging into data.
- Help to share the future of Bitwarden documentation and the Technical Writing team whether thats through team culture enhancing processes or novel approaches to documentation.
- Lead development of a refreshed library of clean clear and actionable onboarding material to empower customers around the globe.
- Become a SubjectMatterExpert (SME) for Bitwarden products and services that internal audiences can rely on for information.
WHAT YOU BRING TO BITWARDEN
- Prior experience in a technical writing software development UX writing or IT administration role.
- Clear concise and consistent communication skills particularly in writing.
- Experience with or comfort with learning industrystandard tools like headless Content Management Systems (CMSs) JIRA Docker and GitHub.
- Experience working alongside or within cloud software development and deployment cycles.
- Excellent problem solving skills you might not know all the answers but you know how to find and communicate the possible solutions.
- A passion for internet security and helping everyone stay secure.
NICETOHAVES
- Prior experience catering to or working in enterprise IT environments.
- Prior experience with Bitwarden products our open source communities or other open source communities.
- Prior experience reading or writing C# JavaScript TypeScript Go or Rust.
- Prior experience designing software onboarding modules or guides.
WHAT TO EXPECT IN THE INTERVIEW PROCESS
Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages:
- Meeting with our Recruiting Manager
- Interview with Manager Technical Writing
- Interview/s with team members
- Reference calls
A FEW REASONS TO WORK WITH US
- Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the worlds largest organizations.
- Become an expert. Youll get immersed in the prominent technology markets of security and open source software.
- We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
- Learn and grow. Take on new challenges with the support of your team and join our #growthclub to continue personal and professional development.
In the United States the starting base compensation range for this role is $70000 $110000. Actual compensation may vary based on level relevant experience and skill set as assessed in the interview process as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.
Employment Type
Full Time
