Technology Support Analyst
Technology Support Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Title Technology Support Analyst
Team IT Mission Support Team
Role Purpose:
Location: College of Education
Are you a driven IT professional continuously looking for innovative ways to finetune processes and systems
The Technology Support Analyst serves as a member of OU ITs systemlevel Mission Support team supporting the academic administrative athletic clinical and research missions of the University. Our team of Technology Support Analysts deliver end user support with primary responsibility for managing and maintaining computers (laptop and/or desktop) mobile devices (phones tablets etc. peripherals (local or workgroup printers monitor keyboard mouse etc. and various departmentally used applications and technology solutions. They also play an important role in managing relationships with customers assisting with technical projects and initiatives facilitating of asset management and cybersecurity initiatives.
Duties
- Provide onsite and remote end user support of University computers mobile devices peripherals and applications.
- Create manage and update tickets and support requests through OUs IT Service Management platform.
- Coordinate with members of OU IT Services GRC Security Operations and Endpoint Management teams to prepare secure and deploy University systems in compliance with University policies and procedures.
- Manage account access and permissions to departmental security groups mailboxes and distribution lists network file shares and other resources.
- Facilitate twoway communication between the customer and OU IT working alongside team members from Mission Support and other OU IT teams to address customer needs escalate issues and concerns and resolve issues.
- Help customers navigate OU IT service offerings and support channels through the OU IT Service Catalog.
- Provide departmental guidance training and resources for campus technology services and solutions.
- Collaborate with other members of the Mission Support team to share knowledge and expertise explore opportunities to improve processes and procedures and maintain awareness of technology initiatives across the University.
- Completes IT support logs.
- Performs various duties as needed to successfully fulfill the function of the position.
Do these things interest you
Troubleshooting Active Directory Windows MacOS Networking VLAN iOS Android Customer Service Communication
Required Education: Bachelors Degree
Equivalency/Substitution:Will accept 48 months related experience in lieu of the Bachelors Degree.
Skills:
- Ability to diagnosis and solve technical problems related to computer hardware software operating systems and peripherals.
- Proven record of delivering exceptional customer service and building relationships with customers.
- Knowledge of or experience with remote desktop support applications.
- Strong analytical and problemsolving skills.
- Ability to communicate verbally and in writing.
- Familiarity with networking systems and protocols.
- Working knowledge of remote desktop support systems including TeamViewer.
- Working knowledge of computer hardware systems routers and peripherals.
- Working knowledge of operating systems office software enterprise software and server systems.
- Excellent problemsolving skills.
- Customer service and interpersonal skills.
Certifications:
None
Advertised Physical Requirements:
- Sit for prolonged periods of of a computer. Manual dexterity. Communicate effectively and listens.
- Office Work Environment.
Department Preferences:
- Experience working in a technology organization and/or basic knowledge of enterprise technologies like network storage identity management cloud services desktop solutions etc.
- Knowledge of or experience in higher education environment
- Experience with Active Directory
- Experience with endpoint management systems (e.g. SCCM JAMF)
- Experience with collaboration platforms (e.g. Slack Teams)
- Technical certifications (e.g. Security Network A)
- ITIL certification or experience in an ITIL environment
Supervision:None
Special Instructions: If you are selected as a final candidate for this position you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy visit You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility belonging and access which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents perspectives and experiences of our community enrich the learning and working environment at OU inspiring us to harness our innovation creativity and collaboration for the advancement of people everywhere.
Equal Employment Opportunity Statement: The University of Oklahoma in compliance with all applicable federal and state laws and regulations does not discriminate based on race color national origin sex sexual orientation genetic information gender identity gender expression age religion disability political beliefs or status as a veteran in any of its policies practices or procedures. This includes but is not limited toadmissions employment financial aid housing services in educational programs or activities and health care services that the University operates or provides.
Required Attachments
Documents required for this position are listed under the Required Attachments section of this job listing. You will be required to upload and attach these documents in the application process.
Required Experience:
IC
Employment Type
Full-Time
