Manager Customer Success
Manager Customer Success
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Salary Not Disclosed
1 Vacancy
Job Description
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.
About the team
Stripes Customer Success Managers (CSM) oversee the postsales lifecycle for Stripe users ensuring they realize the maximum value of their investment. This partnership drives user success increases retention and expansion and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company.
What youll do
Our users are the heart of our business. Stripes Global Customer Success Team is responsible for managing our largest and most strategic relationships such as Lyft Doordash and Shopify. In this manager role youll be responsible for a highperforming team of Customer Success Managers. Youll lead and coach the team helping them deliver on ambitious targets as well as roll up your sleeves to work directly with executives at existing enterprise Stripe customers.
We are looking for a selfstarter who has demonstrated success dealing with ambiguity operating in a highgrowth environment and solving complicated problems with limited oversight. Ideal candidates will have management and leadership experience scaling a technology sales team superior communication skills and a knack for understanding unique customer needs.
Responsibilities
- Recruit train and lead a team of Customer Success Managers
- Help drive an engagement model focused on high growth accounts
- Develop both the longterm vision and strategy for the team and drive progress toward key metrics
- Be accountable for increasing revenue managing daytoday operations and scaling the team
- Coach mentor and guide the team in developing consultative and solutionbased customer success and sales skills
- Effectively work crossfunctionally across the organization to shape Stripes solutions to meet client needs
- Inspire motivate and enable individual development to promote career growth of direct reports
Who you are
Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.
Minimum requirements
- 710 years of technology sales or account management experience with 35 years of people management experience
- Experience leading sales account management and operations in an early stage highgrowth technology environment
- Ability to hire train and coach a highperformance Customer Success team
- Ability to support the Customer Success Managers efforts through strategic advice on account strategies and serving as executive sponsor with key relationships
- Demonstrated passion for Stripes mission
Preferred qualifications
- Prior experience leading a scaled customer success team
- Prior experience at a growth stage Internet/software company
- Payments experience
- Prior experience in customer success enterprise account management partnerships and/or business development
Required Experience:
Manager
Employment Type
Full Time
