Arrival and Admissions Supervisor
Arrival and Admissions Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Hersheypark amusement park spans 121acres and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania Hersheypark is home to more than 70 rides including 15 coasters and 20 kiddie rides as well as a zoo and an entire water park.
A Hersheypark Arrival and Admissions Supervisor maintains accountability for assigned location(s) including Ticketing Services HPGO and Arrival Experiences. This position works in a team environment with other Admissions and Arrival Employees Admissions and Arrival Team Leads and Supervisors.
As a PartTime Team Member you will enjoy sweet perks like FREE admission and parking to Hersheypark discounts on food & shopping and more as soon as you receive your Employee ID!
Job Duties (Duties marked with an asterisk are essential functions of this job):
Conduct Guest Experience shift meetings with employees team leads and supervisors*
Maintain a clean work area including preparing and sweeping queue areas work stations ensuring that walkways/paths are free of debris and removal of trash when necessary*
Communicate with supervisor(s) regarding staffing needs and coordinate a team members break schedule to ensure compliance with child labor laws*
Ensure employees are trained at their assigned location and have proper documentation. Coach employees and administer disciplinary action when necessary*
Adhere to Guest Experience standard operating procedures by maintaining proficiency in Ticketing Services HPGO and Arrival Experience positions*
Maintain complete and audit proper documentation including opening/closing checklists training checklists batch ticketing printing Group Sales ticket checking Group Sales ticket distributions season pass record entry cashier reconciliation reports update communication logs and track inventory*
Conduct the required amount of Internal Audits*
Provide our guests with exceptional guest service resolve all guest inquiries in a timely manner (including collaborating with other departments when needed) and adhere to department and company service expectations*
Initiate positive guest interactions and maintain a thorough working knowledge of Hersheypark guest programs and upsell applicable programs
Sell and track inventory items including Season Pass cups and bags. Take Season Pass and Summer Fun Card Photos for applicable visiting guests.
Perform other duties as assigned
Qualifications:
Must be 16 years of age or older on the date of applying
Must have previous experience in a customer service or hospitality environment
Knowledge Skills and Abilities:
Must be proficient in the use of Google Workspace applications
Must be comfortable with the use of electronic equipment and digital ticketing software
Must have the ability to effectively communicate nonverbally verbally and in writing including delivering instructions/directions and speaking clearly on radios and phones
Must have the ability to remain alert and vigilant at all times
Must be able to successfully attend and complete all department training requirements
Must display a positive attitude an eagerness to learn and a professional image in compliance with Hershey Entertainment & Resorts guidelines
Must have the ability to safeguard confidential information
Embody Hershey Entertainment & Resorts Company core values: Devoted to the Legacy Selfless Spirit of Service Team Focused Respectful of Others
Must be comfortable handling money and cashless transactions
Must have strong conflictresolution/problemsolving skills
Job Demands:
Must be able to work flexible hours including mornings evenings weekends and holidays as well as maintain three 3 days of operational availability Memorial Day Labor Day
Physical requirements include standing for periods up to five 5 hours at a time walking bending climbing stairs and lifting up to twenty 20 pounds without assistance
Employees are subject to a variety of weather conditions including but not limited to: extreme heat sun exposure cold and inclement weather. Work is almost exclusively outdoors.
This job requires the visual ability to perform detailed work at close distances (computer screens tickets printed papers)
Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment and Resorts is an Equal Opportunity Employer
Required Experience:
Manager
Employment Type
Full Time
