Customer Service-Imaging Processor
Customer Service-Imaging Processor
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1 Vacancy
Job Description
Job Details
Description
What are we looking for
Join our team as a Customer ServiceImaging Processor. In this position you would research and apply payments to customer accounts. Collaborate with Customer Service to ensure accuracy of payment application. Perform imaging/scanning operation on incoming mail.This position reports to our home office in Columbia MO.
Who we are and what we do
Here at Columbia Insurance Group we believe that our employees are our greatest asset. Which is why our robust employee benefits and fun familylike culture is something we pride ourselves on. Our commitment to our mission revolves around building and maintaining enduring relationships with our customers and the only way to achieve that is by bringing together a team of skilled passionate and talented individuals.
Why us
- Medical Dental and Vision coverage
- 401(k) and company match
- Generous paid time off (PTO) paid company holidays paid maternity/paternity leave and supplemental sick leave
- Familylike culture
- Yearround wellness initiatives
- Company sponsored events
- Opportunities for professional development with conferences events and continued education.
Company History
Our legacy has roots back to 1889 when we first became part of the mutual insurance movement in the Midwest. Today our extensive heritage resonates nationwide as we proudly serve customers in 14 states across the country.
ESSENTIAL FUNCTIONS
- Decision lockbox exception items accurately by designated deadlines.
- Research and process outstanding payment controls daily.
- Approve reinstatements within prescribed limits of authority.
- Prepare electronic deposit accurately and completed by designated deadlines.
- Maintain petty cash funds and balance monthly.
- Review assigned reports.
- Unapplied cash maintenance.
- Prepare incoming mail for scanning/imaging.
- Open and sort incoming mail to be distributed throughout the company.
- Scan and index incoming mail by department
- Verify documents were released and no errors generated.
- Utilize AS400 to look up policy numbers and other insured information to complete the imaging task.
- Utilize ImageRight for verification of existing policy folders and verification of document release.
- Interact with business units as needed to coordinate image verification form types and processing.
- Perform duties related to scanning of Return Mail
- Assist with mail handling operations
- Other duties as assigned.
Qualifications
REQUIRED QUALIFICATIONS
- Ability to be team player.
- Basic Computer knowledge
- Ability to meet deadlines.
- Excellent communication and customer service skills.
- Ability to work in fastpaced environment with multiple priorities.
PREFERRED QUALIFICATIONS
- A working knowledge of computer billing systems
- A working knowledge of insurance terms and concepts
EOE
Columbia Insurance prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.
If you are unable to complete the electronic application for any reason please contact Mandi Giboney:
Employment Type
Full-Time
