Overnight Guest Experience Associate
Overnight Guest Experience Associate
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
06-04-2025
Job Description
A bit about us
At Placemakr home meets hospitality. Weve combined the best of apartment living vacation rentals and hotel stays into one experience. We partner with developers property operators and investors to curate a collection of apartmentlike spaces in handpicked neighborhoods. Our techenabled buildings create oneofakind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night a year or somewhere in between these are more than just spaces to spend the night theyre a place to call home.
Our property team members help our buildings thrive by focusing on and ensuring a great experience for both residents and guests. Our nonproperty team members support property and the evolution of other areas within our platform.They can enjoy remotefirst work with the freedom to choose their location as long as they have access to a workspace and reliable WiFi. We believe collaboration is key so our remotefirst teams and property leaders have biannual inperson gettogethers at various locations across the US.
From corporate nonproperty team members to our property teams and leaders were looking for collaborative driven individuals to join us as we continue to expand our presence.
The impact youll have
At Placemakr we believe in providing exceptional experiences to our valued guests residents and partners. As an Overnight Guest Experience Associate you will be at the forefront of this mission serving as the primary overnight point of contact for our guests and residents throughout their stay and until they depart. We are seeking individuals who embody Placemakrs Community Norms have a cando spirit and consistently go above and beyond to ensure both internal and external customer satisfaction. As an integral member of our onsite Property Team you will embody our Property Team Mission with each audit task and interaction and consistently demonstrate that exceptional service is the core of our operation even during our overnight operational hours.
This is a fulltime position requiring ability to work overnight hours between 10pm and 8am during the week weekends and holidays. The exact days of the week will be rotational.
Our benefits & perks
Competitive pay stock options and generous monthly bonus program of up to $500/month
Flexible scheduling (including 3 and 4day fulltime work weeks location and positiondependent) to support worklife balance for all
Transparent position development which provides you with the ability to increase your pay by at least $2/hr in as fast as 9months (positiondependent)
Exclusive Placemakrbranded swag through our Placemakr Stars Program
Weekly Paychecks
Medical Vision & Dental Insurancewith options for Flexible Spending Accounts
Paid Parental Leave
Paid Life Insurance
401k 4 employer matchingprogram
Paid Time Off to allow time for you to recharge
ZayZoon as an option to access your paycheck before your payday
Plus discounts to stay at selectPlacemakrpropertiesall over the US
This position is located onsite at our Arlington VA location. The hourly rate for this position is $21/hour. For hours worked between 11pm and 7am you will receive an additional $2/hour $23/hour)
Your typical night
- Consistently provide an exceptional experience to all Placemakr guests residents and partners by embodying what our guests should think of as a trusted friend and local insider.
- Foster a one team mentality by collaborating effectively with fellow property team members.
- Maintain a safe secure and compliant environment for team members and guests.
- Respond to written guest communication in a timely and effective manner through various channels including text email HubSpot and AirBnB.
- Communicate effectively with internal and external customers (i.e. guests team members and vendors).
- Ensure guests are consistently checked into their assigned rooms in accordance with Placemakr standards.
- Audit guest checkins and checkouts from previous day and forthcoming day to ensure proper processes have been completed.
- Utilize maintenance housekeeping checkin and other systems accurately.
- Clear administrative projectbased or miscellaneous guestrelated tasks from nightly queue and ensure all other outstanding tasks from the day are completed.
- Respond promptly and effectively to offsite crossfunctional Placemakr team members via Teams email or other communication method.
- Independently evaluate urgency of various situations (including housekeeping maintenance emergency etc. and escalate to appropriate leadership team members based on type of issue and urgent attention required.
- Complete thorough and effective shift handovers at the conclusion of each shift.
- Additional duties and responsibilities as assigned.
What it takes
- 1 year of previous experience delivering excellent customer service in environments such as hospitality retail multifamily or food & beverage.
- Previous experience working overnight hours and utilizing independent judgement that is required from an overnight point of contact.
- Previous experience communicating effectively with internal and external customers both verbally and in writing.
- Demonstrated ability to learn and utilize systems or technology (previous experience using a POS CRM or customer communication system a plus!.
- Demonstrated ability to learn and complete night audit tasks (previous experience with hotel night audit systems and processes a plus!.
- You have the ability to independently complete assigned tasks (including maintenance housekeeping or inventoryrelated tasks) with urgency.
- You have a cando attitude and the ability to work effectively in a collaborative environment.
- You embody our Property Team Mission of Customer Consistency and Community (Norms).
- You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.
- Overnight Guest Experience Associates will be on their feet and moving around (stand sit or walk for an extended time) and taking a handson approach to work (move lift carry push pull and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Overnight Guest Experience Associates and an exceptional guest experience.
Our community norms
Great people are the key to our success. From corporate team members to our property teams and leaders were looking for collaborative driven individuals to join us as we continue to expand our presence across the US. Most importantly we create positivecommunity normsthat shape our company culture and inform how we do business:
We own it.
We make it better.
We treat people right.
Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr.
Placemakr will provide reasonable accommodation to complete an application upon request consistent with applicable law. If you require an accommodation please contact our team at
All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer andevaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.
If you dont meet 100 of the above qualificationswe still encourage you to apply!
Required Experience:
IC
Employment Type
Full-Time
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