Behavioral Health Consultant II - MA

Anticipated End Date:

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Job Description:

Location: Virtual; Candidate Must live within the state of Massachusetts And Must be within 50 miles of an Elevance Health PulsePoint location.

Work Shift: Wednesday Sunday: 12:00 am 8:30 am (ET)

A proud member of the Elevance Health family of companies Carelon Behavioral Health formerly Beacon Health Options offers superior clinical mental health and substance use disorder management a comprehensive employee assistance program work/life support specialty programs for autism and depression and insightful analytics to improve the delivery of care.

We are looking for candidates to work on the new Massachusetts Behavioral Health Help Line with knowledge of behavioral health social services and insurance systems.

The Behavioral Health Consultant II is responsible for providing 24/7 Behavioral Health and Behavioral Health crisis line services to up to approximately 10 million lives.

How you will make an impact:

• Supports Behavioral Health crisis line service department by responding to initial customer contacts and request for services; receives client request assesses situation determines appropriate course of action.

• Provides telephone support for crisis intervention assessment short term problem resolution and referral to appropriate provider(s).

• Manages Critical Incident Stress Debriefing requests.

• Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan.

• Applies specialized knowledge in substance abuse domestic abuse grief counseling workplace problems and management consultation.

Minimum Requirements:

• Requires a HS diploma or equivalent and a minimum of 5 years of direct psychiatric and/or substance abuse experience and prior managed care experience; or any combination of education and experience which would provide an equivalent background.

• Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws) LCSW LMSW LMFT LMHC or Licensed Professional Counselor in applicable state(s) required.

Preferred skills capabilities and experiences:

• MA/MS preferred.

• Independent licensure preferred

• Crisis call center experience preferred

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Workshift:

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Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes including those submitted to hiring managers are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy power our business outcomes and drive our shared success for our consumers our associates our communities and our business.

We offer a range of marketcompetitive total rewards that include merit increases paid holidays Paid Time Off and incentive bonus programs (unless covered by a collective bargaining agreement) medical dental vision short and long term disability benefits 401(k) match stock purchase plan life insurance wellness programs and financial education resources to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager associates are required to work at an Elevance Health location at least once per week and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/memberfacing roles to become vaccinated against COVID19 and Influenza. If you are not vaccinated your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age citizenship status color creed disability ethnicity genetic information gender (including gender identity and gender expression) marital status national origin race religion sex sexual orientation veteran status or any other status or condition protected by applicable federal state or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws including but not limited to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.