Front Desk Agent
Front Desk Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Hilton Sandestin Beach prides itself on providing each guest with the very best service. To do this we must attract and retain only the very best team members to join us on our very special and singular journey. While our guests are the lifeblood of our business our team members are the heart and soul that allows our hotel to thrive. Working with Hilton Sandestin Beach means working with a group of leaders committed to your success and your future.
From $16/hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Free daily meal service (lunch or dinner)
- Health insurance
- Paid sick time
- Paid time off
- Vision insurance
Essential Functions:
- Greet guests and complete the registration/checkin process to include but not limited to inputting and retrieving information from the computer confirmation of guest information and room rate selection of rooms coding electronic keys promoting marketing programs providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- Assist guests with checkout including but not limited to ensuring rooms and services are correctly accounted using the Property Management System handling cash money processing credit and debit cards accepting and recording various forms of payment making change and processing gift certificates and cards.
- Compile packets for guests that have booked package reservations and add messages to the reservation to prompt the checkin agent to give the guest the packet.
- Complete daily check lists and ensure that each task is completed thoroughly.
- Demonstrate a thorough knowledge of hotel information including but not limited to room categories room rates packages promotions the local area and other general product knowledge and answer guest questions and inquiries.
- Use upselling techniques to promote hotel services and facilities and to maximize room occupancy.
- Respond to guest inquiries and requests and resolve issues in a timely friendly and efficient manner.
- Field guest complaints conduct research and resolve/negotiate solutions for guest satisfaction and to help SALT scores.
- Receive input retrieve and relay messages to guests.
- Ability to stand for long periods of time (min of 8 hours).
- Using email to communicate with guests and/or hotel employees.
Specific Job Knowledge Skill and Ability:
- Must have a friendly congenial personality.
- Must have a cooperative attitude.
- Must have a willingness to work and be flexible in work scheduling.
- Must be a patient courteous listener and able to show empathy.
- Must exhibit energy and enthusiasm for the job and the facility.
- Must be able to work well with people (guests and team members).
- Must ensure the privacy of each guest.
- Must be able to make sound decisions which are sensitive to the guests needs.
Experience:
- Previous customer service experience required. Excellent guest service and communication skills.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
