Mortgage Processing Manager- Hybrid After Training
Mortgage Processing Manager- Hybrid After Training
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$ 75000 - 85000
1 Vacancy
Job Description
Position Overview:
The Processing Manager is responsible for leading a team of 1015 Jr. Processors and Processors to achieve daily weekly and monthly production goals while maintaining service quality and loan integrity. This role involves mentoring team members addressing performance challenges and ensuring clear communication of process changes. The ideal candidate thrives in a fastpaced teamoriented environment and demonstrates strong organizational communication and leadership skills.
Essential Responsibilities:
- Lead and motivate the team through recognition teambuilding activities and positive reinforcement.
- Monitor production metrics and send daily updates with quality tips and process improvements.
- Set and manage expectations for production quality and customer service.
- Handle customer service concerns including complaint resolution and satisfaction tracking.
- Conduct daily funding calls to gather feedback on customer experience.
- Oversee pipeline management to meet SLA metrics and compliance requirements.
- Provide oneonone mentoring and develop action plans for team members not meeting expectations.
- Document coaching sessions to track progress and improvements.
- Hold regular huddles to discuss updates performance results and process changes.
- Serve as a subject matter expert assisting with processing scenarios and underwriting decisions.
- Ensure process updates and best practices are communicated to the Unit Manager.
- Support Processors with escalations and ensure compliance with client requirements.
- Approve and monitor timecards address personnel issues with HR guidance and conduct performance reviews.
- Maintain a secure work environment ensuring the protection of sensitive information.
Monthly Goals:
- Ensure customer satisfaction by maintaining compliance with communication and loan processing timelines.
- Manage pipeline efficiency to meet closing deadlines and targeted loan turn times.
- Ensure compliance in customer and thirdparty interactions with quality control and audit results meeting targets.
- Track and document team coaching performance feedback and general huddles.
- Foster a diverse and inclusive team culture supporting employee development and engagement.
Requirements:
- Minimum 5 years in mortgage origination with at least 3 years in processing management within the past 7 years.
- Strong leadership mentoring and performance management skills.
- Proven ability to manage risks and ensure compliance while driving results.
- Excellent verbal and written communication skills with a customerfirst mindset.
- Ability to thrive in a fastpaced highpressure environment while maintaining service excellence.
- Strong analytical and organizational skills with attention to detail.
- Experience working in a paperless technologydriven environment.
- NMLSMLO Licensure preferred.
- Willingness to work outside of normal business hours as needed.
Job Type: Fulltime
Pay: $75000 $85000 per year
If your background aligns with our clients needs one of our Recruiters will reach out. Please Check your spam folder and voicemail for messages from our recruiters.
Unfortunately due to high volumes of applicants we may not be able to respond to those who are not a fit. If you do not hear from us regarding this application please know we do appreciate your interest and encourage you to continue to keep an eye on our website for new opportunities.
Required Experience:
Manager
Employment Type
Full-Time
