Field Service Engineer - UK South
Field Service Engineer - UK South
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Job Description
IMS connect is a WiFi energy management and guest technology partner in the hospitality and serviced living industry. With our cuttingedge technology and expert support we collaborate with our clients to create seamless secure and sustainable solutions that meet the evolving needs of their business. Our ability to design deliver and support has earned us the distinction of being the preferred provider for renowned
brands throughout Ireland the UK and Europe.
Overview:
We are currently looking to recruit a UK based Field Service Engineer for the IMS Engineering department. Location primarily South of UK (London region). The applicant will be joining a highly skilled diligent and initiative focused team of engineers who take pride in every aspect of their work and whose values represent the core principles of IMS connect. Building a strong mutually respectful and professional relationship with our customers at every stage to ensure that their experience is positive is the primary pillar of how we conduct business here at IMS connect.
This vacancy is a fulltime permanent position. A fundamental element of the our approach is to recruit and develop the Right People this means finding people with the right skills and experience but above all else people with an aligned work ethic customer & goal focused view innovation and improvement as positive and aspirational and demonstrate reliability; matching the core values of IMS connect
The successful applicant will have the opportunity to grow and learn in the business whilst also having autonomy to voice opinions and suggestions that lead to consistent operational improvements.
The available position will require the candidate to fulfil varying degrees of responsibilities both from a field service engineer perspective but also from an administrative perspective as we look to strengthen our service engineer position in the UK. This hybrid approach will provide the successful candidate with excellent opportunities to display strong initiatives and help to develop and grow the IMS connect brand across the UK and Europe.
Roles and responsibilities:
- The onsite installation of commissioned IMS connect product range include but are not limited to: WiFi IPTV AV Digital Signage IP Telephony Casting Energy Management
- Configuration assistance both onsite and in IMS connect offices with our NOC department to aid with UK and international project deployments.
- Support and maintenance of IMS connect systems across all client properties while responding within agreed SLAs.
- Work collaboratively with your colleagues in surveying designing and delivering network installations.
- Stock management Cooperative management of equipment with the IMS connect procurement officer
- Logistic management to ensure delivery of stock to projects for both clients and IMS connect colleagues.
- Compliance with utilizing CRM documentation and communication platforms.
- Always represent the IMS connect brand with utmost professionalism and ensure the highest of respect is displayed to all stakeholders alike.
Essential Skills & Experience:
- 2 years experience in the electrical energy security or networking sectors.
- Excellent verbal and written communication skills including the ability to prepare and complete job related documentation.
- Comprehensive organisational prioritising and planning skills.
- Meticulous attention to detail and proven high work standards with a focus on quality and consistency of accomplished works.
- A passion for delivering excellent customer service and satisfaction is essential.
- Full clean driving licence is essential.
- Solas Safepass or similar CSCS access card.
- Travel throughout the UK and internationally for project survey and installation work is a core requisite of the role the successful applicant must be willing and able to travel.
Desirable Skills & Experience:
- Manual handling and working at heights (ladder) certification is desirable but not essential as full training will be provided
- Experience in working with software programmes Office 365 Microsoft Teams One Drive SharePoint etc.
- Familiarity working with ticketing CRM platforms
- A previous background in electrical systems to support Energy Management Solutions
Location:
The successful candidate will be based in the South of the UK and primarily tasked with serving that region. However the role will require flexibility to travel in the UK & EU.
Benefits:
Competitive salary with performancebased incentives
Training and development to enhance skills and knowledge
Company vehicle and everything necessary to carry out your work
Healthcare contribution
Pension contribution
Application and recruitment process:
IMS connect is committed to upholding the integrity of the Employment Equality Act(EEA) and The Equality Act 2010 (UK). At the core of our workplace culture is our commitment to inclusivity and diversity throughout all levels of the IMS connect team to create a workplace that supports and encourages authenticity and autonomy. Reasonable accommodations within the application interview process and role are unique to each applicant; our inoffice work accommodations include physical accessibility such as access by lift and ramps but we welcome the opportunity to understand what reasonable accommodation means for you in respect of this role and your application. Please reach out to the hiring team via
If you are an ambitious and customerfocused professional with a passion for engineering and delivering solutions we encourage you to apply and join our growing team at IMS connect.
Required Experience:
Senior IC
Employment Type
Full-Time
