SVP Regional Operations
SVP Regional Operations
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Job Description
Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business Since itsinceptionin 1957 Invited hasoperatedwith the central purpose ofbuilding relationships and enriching the livesof our members guests and more than17000 employees. We are the largest owner and operator ofprivate clubs nationwide with150 country clubs city clubs and athletic clubs. Our Clubs offer firstclass amenities including championship golf courses modern workspaces handcrafted cuisine resortstyle poolsstateoftheartracquet facilities fitness centers and much more.Come bea part of this incredible and inclusive team atInvited!
Job Summary:
TheSVP Operationsis responsiblefortheclubs leadership strategic direction operations andmembershipgrowthwithin an assigned region.This role drivessuccess bydemonstratingeliteleadershipcapabilitiesandmanaginga region consisting upwards of 25 clubsandtheirleadershipteamswithastrategicmindset. Roughly half of Invited Clubs report directly to an SVP while some clusters of clubs report into a Regional Manager helping SVPs and clubs both. The SVP Operationsis accountableforachieving financialand operationalgoals across theseclubs whiledemonstratingexceptionalleadership coaching influencing andcommunicationskillstoeffectivelyengage withtheregionalteamandcollaboratewithpeers oncrossfunctionalprojects.This roleis akeymemberoftheexecutiveteampromotingcollaboration and innovation across the region that results in bottom line growth. This role reports in to the EVP of Operations.
This position has flexibility to be based in Southern California Northern California Washington Arizona or the DFW metroplex. This is a heavy travel role with 3 weeks in clubs 1 week in office with expectations to be in clubs when member activity is high including evening events and weekends. This ensures that we are consistently driving the member experience that we expect to deliver.
DaytoDay:
- Developandexecutecomprehensivebusinessandfinancialstrategyplansfortheregion. Regularlymonitorperformancemetricsagainsttheseplanstoensurerevenuetargetsareachievedacrossalloperationalareasmakingdatadrivenadjustmentsasnecessaryto optimizeperformance.
- Work collaboratively with functional subject matter experts at the corporate level and their respective regional teams to bring to life strategies that drive the companys strategic objectives.
- Offerstrategic leadership to the Regional Team Members Regional Managers andGeneral Managersonoperational mattersacrosskeyareasincludingAgronomyFacilitiesFitness&WellnessFood&BeverageGolf OperationsMemberExperienceand Membership / Private EventSales.
- Recruitselectdevelopandcontinuallyevaluateaqualifiedteamof Regional Managers andGeneralManagers who in turn are retaining top talent at their clubsensuringtherelationshipsbetweenvalueserviceandmembersatisfaction.
- GuideRegional Managers and General Managersinthecreationandexecutionofstrategicemployee development plans leveraging performance reviews crosstraining goal settingand employee recognition.
- Implement salesmarketingand net revenuestrategiesaligned with financialplans regularly reviewingandadjustingthesestrategiestooptimizeoverallperformance.
- Maintaineffectiveexpensecontrolsystemsandforecastingprocedurestomonitorandmanagedepartmentalexpensesand revenuetopayrollratios.
- Ensureassigned clubs meet financialobligations including debt and leaseagreements whileadhering to GAAP and company policies.
- Hold Regional Managers and General Managers accountable tomemberretentionmetricsanddeveloptargetedstrategiestoenhanceretention rates. Promoteamotivatingteam environment centeredoncollaborationrespectandafocusonmembersatisfaction.
- Identify areas of growth opportunity across the region and work with the senior management and functional SMEs to collaboratively develop strategies and plans and successfully execute those products to drive business results
- Lead through example for the regionbysupportingandenforcingpolicieswhilemaintainingthehighest standardsofethicsand integrity.
- Maintaina highlevel of professionalismand a commitmenttoexcellenceininteractionswithmembers colleagues and sta.
- Inspireandmotivateotherstoachieveexpectedoutcomesfosteringapositiveandproductive team environment.
- Promoteand follow safeworking practices ensuring compliancewith safety guidelines andencouraging others to do the same.
- Managetimeefficientlyprioritizingtaskstomeettheneedsoftheclubsandtheir members.
- Address and resolvechallenges using availableresources working with regionalandcorporate teams to support club operations.
- Maintainanopendoorpolicyprovidingasafespaceforemployeestovoiceconcernsandofferinput without fearofreprisals.
About You:
Required
- Aminimumof3years ofexperiencein multiunit clubmanagement hospitalityorrelatedfield.
- Aminimumof5yearsofexperiencemanagingbudgetsandtheability tomakesoundjudgmentsin expenseallocation to impact profitability.
Preferred
- Bachelorsdegreeorequivalent.
- Preferred certifications include Food Handlers Certificate Alcohol Safety STAR ServiceCertificationSTAR TrainerCertificationTABCCertificationand CPR Certification.
- Skilled in handling highly confidentialmaterial including memberand employeedata withdiscretion and integrity.
- Proficiencyin computerliteracyandspreadsheetsoftware.
- Strong leadership abilities excellent communication skillsand effectiveteam managementareessential.
Compensation Package:Competitive Salary Range $250k$300k commensurate with experience and with some flexibility for the ideal candidate; Lucrative bonus and equity potential; Comprehensive Benefits including Medical Dental and Vision; 401k Retirement Plan; Ongoing Training and Development. Join our dynamic team and unlock abundant opportunities for personal and professional growth within the private club industry!
Have more questions Check out ourInvited Jobswebsite for more details aboutClubLife the Employee Experience Company Benefits and Our Culture. Be a part of our Social Networks:LinkedInInstagramTwitterFacebook
Invited is an Equal Employment Opportunity Employer
The job posting outlines the general requirements for this position and is not a comprehensive list of duties responsibilities or requirements.Additionalduties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.
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Required Experience:
Senior Exec
Employment Type
Full-Time
