Member Service Representative
Member Service Representative
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Job Description
Why BCAA
Feel proud of what you do and help shape the future of BC at a BC Top Employer. Were driven by purpose delivering peace of mind to one in three BC households with insurance roadside assistance auto repair Evo Car Share and Evolve EBike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities we offer a wide variety of meaningful rewarding careers that move BC forward.
We are currently hiring a Member Service Representative for our Surrey Service Location. This Temporary Full time assignment will end late August or early September.
As a Member Service Representative your part of the Memberfacing team that delivers exceptional Member experiences every time. You are the first and last impression for every Member who enters and leaves our Service location. This position plays a pivotal role in delivering amazing Member experiences by identifying Member needs and seamlessly directing Service Location customer flow.
Who you are:
Youre passionate about delivering exceptional Member experiences.
You have excellent verbal and written communication skills.
Youre an analytical thinker with sound judgment and decisionmaking skills.
A fastpaced environment with shifting priorities is no problem for you.
What youll do:
Engage and welcome incoming Members and proactively coordinate appointments with the Advisors to ensure an ideal waiting experience.
Answer incoming phone calls making outbound calls to confirm appointments and monitor the Service Location email account.
Enhances Member value by promoting BCAA Membership products and services
Process payments and documents.
What you bring:
Completion of Grade 12.
At least two years experience in customer service preferably in insurance or hospitality.
Strong computer skills with basic knowledge of MS Office Suite Products (Word Excel Outlook).
Bonus qualifications!
CAIB certification or knowledge of ICBC systems.
Ability to speak other languages aside from English.
The hourly rate range for this position is $20.62 to $25.77and is determined viajobrelated knowledge skills experience certifications market demand and internal equity. In addition to base salary and BCAA benefits this position is eligible for a performance bonus target of 10 with the opportunity to earn up to 17.
Internal candidates please note that this is a grade 4 position and the internal posting will close on February 26 2025.
By applying for this position I am giving BCAA my consent to disclose personal and employee information collected received compiled or relied upon in the administration of this job selection to the Canadian Office and Professional Employees Union Local 378 in the event that a job selection grievance is initiated. This consent is provided pursuant to the B.C. Personal Information and Protection Act and is intended only for the purpose of providing disclosure for the handling of a grievance arising from this position.
What we offer:
The chance to make a difference every day in the lives of British Columbians BCAA Members and our communities.
Career and personal development to help you grow and reach your goals.
Incentives that recognize team and individual sales and performance.
Flexible benefits to support your health and lifestyle and wellness dollars* to keep your body mind and soul thriving.
A competitive rewards package including salary performance bonus programs pension plan* and more to help build your personal wealth.
Paid time off including vacation and days for wellness volunteering and cultural spiritual or religious connection.
BCAA membership with valuable perks and Member savings on every day and special spending from gas and coffee to clothes sports and event tickets and hotels.
Meaningful rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.
*for permanent employees
Were always looking for amazing people like you. Apply today!
BCAA is an Equal Opportunity Employer committed to providing accessible inclusive employment. We have a longstanding partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities and champion accessible employment in BC. If you need personalized support through application and recruitment please contact .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
