Trial Success Manager
Trial Success Manager
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Job Description
About the role:
As the Trial Success Manager (TSM) you will support trial working alongside the Sales team to ensure that prospective customers experience the full value of our solutions during the trial. You will partner closely with internal sales customer success and other cross functional teams to create and drive progress on customized trial plans tailored to client needs. This is a highprofile role critical to driving trial conversion overall sales success and longterm customer adoption particularly in the Enterprise Sales segment.
This role is open to candidates residing in the US except Alaska Austin Metro Boulder Metro California Chicago Metro Connecticut Dallas Metro Denver Metro Houston Metro Maryland Massachusetts New Jersey New York Rhode Island and Seattle Metro.
Key Responsibilities
- Develop Trial Project Plans customized to the prospects specific needs partnering with the Samsara account team and clients to establish success criteria trial scope etc for each trial. Hold internal and external teams accountable to the endtoend trial project plan ensuring milestones deadlines etc are met.
- Act as a subject matter expert on topics such as change management communication strategy risk mitigation and coaching techniques.
- Lead internal account team strategy sessions to unblock deals and drive alignment on next steps to progress the trial coordinate leadership support asks and more.
- Coordinate with key cross functional teams to bring in the right resources at the right time based on strategic priorities of the trial.
- Communicate updates on major milestones keeping internal and external stakeholders informed of progress and trial outcomes.
- Create tailored meeting content for key trial milestones and ad hoc engagements as needed.
- Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale.
What Youll Need to Succeed
Qualifications
- 4 years of experience in a clientfacing role working with larger Enterprise clients strategic consulting account management project management sales; SaaS or technology experience preferred.
- Bachelors degree required
Required Skills
- Strong project management experience (PMP certification is a plus).
- Expertise in change management communication strategies risk management and coaching techniques.
- Strong organizational skills with the ability to multitask prioritize effectively and manage urgent requests. Experience managing stakeholders across cross functional teams building processes and driving impact/results.
- Exceptional verbal and written communication skills to convey complex ideas concisely.
- Technical aptitude and experience with CRM and project management tools.
- Adaptability and flexibility to navigate dynamic and fastpaced environments.
- Problemsolving mindset with a focus on delivering results
- Strong quantitative communication and presentation skills.
- Selfstarter who enjoys owning projects and thrives in an unstructured changeheavy environment.
An ideal candidate also has:
- Nicetohave: Sales experience closing business with large Enterprise organizations
- Strong bias for action the ability to think big with insistence on high standards.
- Experience serving and supporting largescale business solutions at Fortune 500 companies.
- Proven experience managing and leading proofofconcept proofofvalue or trial processes in software or hardware.
Required Experience:
Manager
Employment Type
Full Time
