Lobby Host Front Desk Agent - Arlo Hotels
Lobby Host Front Desk Agent - Arlo Hotels
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Salary Not Disclosed
1 Vacancy
Job Description
Arlo Washington DC is now seeking a dynamic Lobby Host!
Here atArlo we ask all our team members to be themselves andembrace it!Are you someone whoispassionateaboutpeopledrivenby purpose andcleverin your approach If so keep on reading!! Here atArlo we strive to create a sense of awe that leaves those we touch wanting more......
Ideal for leisure and business travelers Arlo Washington D.C. is conveniently located four blocks from Washington D.C.s Union Station and less than a mile from the Walter E. Washington Convention Center. Situated in the citys bustling Judiciary Square neighborhood the 445room hotel is close to globally recognized landmarks such as The Capitol and the Supreme Court Building fine dining options and upscale shopping.
The Lobby Host is responsible for welcoming and assisting in setting the tone for a guests experience through the process of check in and out of hotel receiving payment correcting account and reservation discrepancies creating and canceling reservations acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs.
Benefits
- Medical Dental Vision
- 401K after one year
- Tuition Reimbursement
Responsibilities
- Always treat guests with courtesy and respect in a variety of situations.
- Honesty & Integrity.
- Connects with guests on a daily basis provides exceptional customer service and creates memorable experiences.
- Responds to guest complaints promptly and professionally.
- Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager.
- Establishes and develops long term customer relationships providing value and profitability.
- Enhances our guests stay by creating an inviting atmosphere.
- Coordinates and multitasks job duties in an active environment.
- Assists with summoning the thirdparty valet service to park guests vehicles.
- Assists with summoning cabs for guests and clients.
- Maintains eye contact with guests.
- Usage of Guests name during conversation.
- Always greets guests in a friendly manner.
- Speaks in clear and discreet sentences.
- Positions self at the main entrance to open and hold the door for all guests entering and leaving the building.
- Opens vehicle doors and greet guests.
- Uses the guests name whenever possible and maintains a professional demeanor at all times.
Check Inand Check Out Services
- Assists guests with kiosk checkin.
- Enters information such as arrival alerts and messages.
- Corrects inaccuracies and discrepancies on guest accounts.
- Posts charges to guest accounts.
- Completes daily high balance checks.
- Checks groups and tours in and out.
- Confidently sells the hotel to prospective guests by showing familiarity with guest rooms facilities and amenities.
- Updates all guest profiles with correct billing information preferences special requests etc.
Luggage Assistance
- Assist arriving guests with luggage upon entering and exiting the building.
- Escort guests to their room and handles luggage.
- Secure and stores luggage for guests.
- Retrieve luggage for departing guests.
- Lifts luggage and uses bell carts to assist guests.
Arrival and Room Moves
- Escort guests to their room with luggage.
- Familiarize guests with inroom facilities TV Thermostat lighting and features in the room.
- Conduct guests orientation of outlets fitness center general area attractions etc.
- Coordinate with Front Desk in regards to room moves.
Guest Interactions
- Maintains good posture when interacting and greeting guests.
- Assists and coordinates with Front Desk for any special requests.
- Familiarizes themselves with all VIPs and Arrivals
- Assists with guest requests errands deliveries etc.
Guest Store
- General Store maintenance.
- Conduct sales within the General Store.
- Understand the product within the General Store and have the ability to speak to the product.
- Report inventory monthly on all stock/product.
Guest Service Relations
- Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s)
- Provides Concierge services to guests.
- Investigates guest charges to resolve guest complaints.
- Checks messages and mail.
- Books guest reservations for individuals via telephone walkin email or fax from within the hotel in accordance with hotel standards and reservations scripts.
- Upsell rooms where possible according to established procedures to maximize revenues.
- Assists with guest luggage to and from the room when needed.
- Deliver packages (mail faxes etc. to guest room when needed.
- Assists in calling and retrieving cabs for guests upon request.
- Any other requests of duties from management.
Reconciliation
- Balance cash daily.
- Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box.
- Ensure all billing and paperwork is done in accordance with Accounting standards.
- Proper handling of sensitive and confidential guest material and information understood and held in a professional manner.
Cash Handling
- Accept advance deposits for guests and posts the advance to guests accounts.
- Makes change and balances the personal and/or individual floating bank.
Requirements
- Minimum of Hospitality Retail or Services related industries experience preferred
- Must be able to stand for periods of time (Up to 6 hours)
- Efficient in Computer and Typing Skills.
- Ability to lift 50lbs
We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race color religion age sex national origin disability status genetics protectedveteran status sexual orientation gender identity or expression or any other characteristicprotected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
