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About TaskUs: TaskUs is a provider of outsourced digital services and nextgeneration customer experience to fastgrowing technology companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery ridesharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twentythree locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an everchanging world.

What We Offer: At TaskUs we prioritize our employees wellbeing by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

It started with one Ridiculously Good ideacreate a different breed of BPO! At TaskUs we understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an everchanging world. If thats something you want to be a part of apply today!

What does a Customer Care Specialist really do

Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients.

Think of yourself as someone who will provide worldclass service to our customers in an accurate efficient and respectful manner on every call as measured by different performance metrics.

Roles and responsibilities:

• Deliver exceptional customer service by promptly addressing customer inquiries resolving issues efficiently and ensuring overall customer satisfaction;

• Research and provide accurate and timely responses to inquiries coming through phone email and live chat support channels;

• Navigate internal and external documentation and resources to provide worldclass service;

• Identify and escalate priority or unresolved issues to appropriate internal teams;

• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures;

• Identify troubleshoot and communicate emerging trends and patterns in accomplished issues;

• Strive for highstandard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;

• Adhere to established protocols KPIs guidelines and company policies to ensure consistent and standardized delivery of customer service;

• Foster a collaborative work environment by engaging with team members supervisors and other departments to resolve customer issues share knowledge and contribute to a positive team atmosphere;

• Participate in all mandated internal and external training and/or seminars; and

• Get to know understand and comply with TaskUs policies and procedures.

Technical skills and qualifications:

• Computer literate and proficient in the use of Windows OS Apple OS Microsoft Office and Google applications

• Familiar with customer support software including Zendesk Slack and internal troubleshooting tools to resolve issues

• Fluent in the English language as well as reading and writing in English

• Must be at least a high school graduate

Soft skills:

• Problemsolving and criticalthinking skills

• Great communication skills written and oral

• Must be adaptable and flexible demonstrating abilities to work with process and information changes

• Empathic toward customers and can maintain a customercentric approach

• Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives providing feedback/updates promoting collaborative solutions and supporting colleagues/departments

• Open to feedback eager to learn and can show improvement
  

Personality traits required:

• Resilient calm and professional when dealing with challenging situations

• Adaptable to a dynamically changing business

• Trustworthy and reliable with a high level of integrity

• Resourceful high attention to detail and the ability to multitask

Whats in it for you

• Competitive salary

• Great benefits package

• Professional growth opportunities with the chance to learn from many different functions

• A fun and inclusive workplace

About Us

TaskUs is a leading provider of outsourced digital services and nextgeneration customer experience to the worlds most innovative companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery and ridesharing Technology FinTech and HealthTech. As of March 2023 TaskUs had a worldwide headcount of approximately 47700 people across 27 locations in 13 countries including the United States the Philippines and India.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL