Sales Associate
Sales Associate
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Job Description
Eye Doctors Optical Outlets a VSP Vision company has been supporting the eye health of the central Florida community for more than 35 years. Our team is collectively dedicated to providing our patients with the highest level of customer service and quality eyewear at an affordable price. Offering a fun and inclusive work environment youll know that youre doing work that mattershelping people bring their best vision to life.
The primary function of this role is assisting patients of Optical Outlets while supporting the Doctor and Office ManagerAttract and retain customers by providing unsurpassed customer service
Greet customers and explain the process in a transparent way
Assist patients with merchandise selection fitting frames and dispensing eyewear
Solve visual problems or challenges for customers
Managing customer transactions at time of purchase
Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction
Assist customers in selecting frames and lenses that are best suited for their vision lifestyle and budgetary needs. Suggest improvements and recommend solutions to problems
Assist other retail associates with difficult and complex areas of customer product needs and prescriptions
Handle tasks such as taking and recording measurements adjusting or fitting eyewear carefully and correctly ensuring details are thorough and exact
Inform Office Manager of any office problems noted by staff doctors or patients
Perform all tasks assigned by Office Manager
Job Specifications
Typically has the following skills or abilities:
One to two years of experience in related field
Working knowledge of MS Office package
Demonstrated ability to successfully perform multiple tasks in a fastpaced environment
Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
Effective written communication skills to clearly document customer situations as well as prepare letters to confirm agreements made
Excellent interpersonal and rapportbuilding skills
Ability to ask appropriate and relevant questions to identify customer needs
Proven problemsolving negotiations and decisionmaking skills
Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
Ability to listen process transactions and interact with customers simultaneously in a fastpaced environment
Preferred Skills
Bilingual English and Spanish
Work Location:
6300 N Wickham Rd
Melbourne FL 32940
#LIONSITE
#LIVISIONCARE
Salary Range: $13.00 $15.00
Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other jobrelated factors permitted by law. As a part of the compensation package this role may include eligible bonuses and commissions.
Optical Outlets Benefits Package
To empower our employees and their families to achieve their human potential we provide a benefits package with tools and resources to support all aspects of their healthphysical mental emotional and financial.
Heres a quick overview of the standard benefits package.
- Medical and dental insurance
- Free vision care insurance and eyewear discounts
- 401(k) retirement plan with employer match up to 3.3
- Paid vacation and holidays
- Life accidental and disability insurance plans
- EAP access for employees and family
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age gender race color religion sex national origin gender identity sexual orientation disability or protected veteran status. We maintain a drugfree workplace and perform preemployment substance abuse testing.
Notice to Candidates: Fraud Alert Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.
We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters.Click hereto learn about our application process and what to watch for regarding false job opportunities.
As a regular part of doing businessVSPVision (VSP)collects many different types ofpersonal information including protected health information about ouraudiences includingmembers doctorsclients brokers business partnersandemployees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.
Required Experience:
IC
Employment Type
Full-Time
