Sr Servicing Specialist Escrow Loan Servicing
Sr Servicing Specialist Escrow Loan Servicing
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Job Description
Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.
This position requires the ability to work in the Salem MA offices.
Salem Five has more than 30 retail banking branches throughout Essex Middlesex Norfolk and Suffolk counties strong business banking capabilities an Insurance division a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.
Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or locationlevel are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what were all about.
JOB DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
Provide customer service support for the Loan Operations Department Closing Department and closing agents by answering incoming telephone calls servicing walkin customers and responding to letters received.
Ensure that real estate tax payments are made to the municipalities in accordance with their due dates
Order escrow files from CoreLogic match reports from Fiserv DNA; verify map and parcel information; run in update mode to update disbursement status and prepare accounts for disbursement.
Initiate and balance the tax disbursement runs to ensure their accuracy before customer accounts are affected and payments are mailed. Verify systemgenerated checks prior to mailing.
Contact Real Estate Tax authorities for required tax payment information such as tax due dates tax bill amounts and tax title amounts. Research customer problems with municipalities concerning the application of real estate tax payments.
Use the SMARTweb system from CoreLogic to verify information input information or update information in their systems.
Receive and review as necessary delinquent tax reports from CoreLogic mail notices to customers. Continue follow up with customers or tax authorities to ensure delinquent taxes get paid.
Work with the Default Management Department to review and research tax arrearage payments resulting from bankruptcy and foreclosure.
Work with Modification team to verify tax information and escrow plans for accounts affected.
Work with CoreLogic to research and resolve exception items and problems including incorrect property descriptions map parcel contract number or other identifying information.
Assist with Coordinating annual aggregate escrow analysis for real estate tax customers as required by RESPA. Review system generated refund checks prior to mailing. Respond in detail to numerous customer inquiries related to annual aggregate escrow analysis. Handle shortage payments and reanalyze accounts as necessary.
Act as liaison with Insurance tracking vendor reconcile and process hazard and flood insurance bills for payment including followup with customers to obtain bills resolving billing discrepancies disbursing escrow funds preparing and mailing checks and documenting payments in loan file.
Order escrow reports for PMI premium payments. Review those reports including comparing the information to PMI premium bills. Identify and resolve any issues. Balance the payments and remit the payment to the appropriate PMI Company.
Perform system maintenance for setting up new escrow accounts for Hazard Flood and Tax Escrow.
Participate with reviewing and followup on action reports generated by Insurance tracking vendor for hazard and flood insurance.
Participate in the annual mailings for: escrow analysis escrow overage checks and pmi notices.
Perform quality control on all new Residential Consumer and Commercial loan accounts boarded with escrow to ensure data integrity.
Assist with processing mail received relating to hazard and flood insurance including cancellation notices reinstatement notices insurance policies and insurance bills.
Audit all loans with flood insurance to verify compliance with regulations; notify appropriate staff of error and return files for correction; maintain records and followup on resolution of errors.
Perform research and resolution for assigned help desk tickets.
Qualifications:
- Associates degree or related knowledge/skills base gained through experience required
- Strong customer service skills
- Strong verbal and written communication skills
- Strong financial/mathematical and analytic ability.
- Must be selfmotivated able to work independently and possess solid decisionmaking skills
- Knowledge of Microsoft Office including Excel and Word
- Must be comfortable in learning and operating a multitude of computer applications
Skills/Knowledge:
- Must be able to communicate (written and oral) effectively and professionally with federal and state agencies and internal and external customers.
- Must have strong interpersonal skills and be a strong collaborator with customers and coworkers; focuses on responding to customer inquiries; maintains confidentiality; keeps emotions under control; remains open to others ideas and tries new things.
- Must be able to strictly adhere to the many Federal and State rules and regulations that relate to all departmental functions.
- Attentiveness to detail is required.
- Proficiently manage an efficient workflow in a multiple taskoriented fastpaced environment.
- Must be well organized and flexible.
- Must be highly productive and able to work with minimal supervision.
- Must be able to deal well with a fastpaced environment to meet tight deadlines and maintain high productivity.
- Strong customer service skills required.
PHYSICAL DEMANDS:
The physical demands listed are typical of those an employee must meet to successfully perform the essential duties of this job. We may make reasonable accommodations to enable individuals with disabilities to perform those duties. While performing the duties of this job the employee is regularly required to talk see hear read write walk sit stand stoop kneel or bend; reach with hands and arms; use office equipment such as computer telephone calculator and fax machine. The employee must occasionally lift and/or move up to 20 pounds.
Benefits/Incentives: Health Insurance Dental Vision Flexible Spending Account Health Savings Account 401k Matching Tuition Reimbursement Employee Referral Program Summer Family Outing Annual Holiday Reception and more
Salary Range: Competitive Base
Ready to applyIf this job sounds like a fit for you then click onApply/Apply Nowin this posting. We look forward to talking withyou.
Required Experience:
Senior IC
Employment Type
Full-Time
