Technology Support III -Troubleshooting automation on public Cloud
Technology Support III -Troubleshooting automation on public Cloud
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Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III in the Corporate Sector AI/ML & Data Platforms you will be tasked with ensuring the operational stability availability and performance of our production application flows. Your responsibilities will include troubleshooting maintaining identifying escalating and resolving any interruptions in production service for all internally and externally developed systems. Additionally you will be expected to promote a culture of continuous improvement to guarantee a seamless user experience.
Job responsibilities:
- Provide resolution of all user and technology issues on the Production instance of the data solution application suite that involves tech troubleshooting on various systems and tools.
- Bring SRE mindset to the application support Org. Follow 7030 Prod Support & SRE hybrid model.
- Contribute on traceability and observability of the cloud based applications using CloudWatch and Datadog etc.
- Focus on Toil automation and Selfservice tooling to avoid repetitive manual tasks.
- Support and Technology lifecycle management of the various Cloud and Linux based applications.
- Coordinate and execute all software deployments into Production environments with the help of automated CI/CD pipeline. and Own major production incidents working closely with other technology teams in order to resolve businessimpacting issues
- Develop specialist knowledge in relevant systems sharing that knowledge with team members and global partners
- Liaising with application development and infrastructure teams targeting ongoing development production activity and release management
Required qualifications capabilities and skills:
- 3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a largescale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- AWS/Cloud based monitoring
- Experience supporting AWS cloud based applications
- Python/Shell Scripting
- AWS services S3 EC2 Glue Apache Spark Snowflake Argo Workflows RDS
- Application Performance monitoring tools : Datadog/Splunk/AppDynamic/Dynatrace/Grafana
- Schedulers Glue/Bridge/Step/ControlM / Autosys
- Monitoring Geneos Datadog / CloudWatch
Preferred qualifications capabilities and skills:
- Strong written and verbal communication skills
- Strong problem solving skills Ability to understand complex component/system/service interactions and look for causes and provide solutions.
- Selfdriven & proactive
- Customer Service Orientation build positive working relationships with customers at all times providing realistic information and managing their expectations
- Prior knowledge in JAVA is a plus
Employment Type
Full-Time
