Product Manager - Customer Experience Platform Must be in SeattleGreater Seattle Area
Product Manager - Customer Experience Platform Must be in SeattleGreater Seattle Area
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 125600 - 155000
Vacancy
1 Vacancy
Posted on :
06-04-2025
Job Description
About Logixboard:
Logixboard is a whitelabeled customer experience software that is transforming how the $2 trillion freight forwarding industry operates a highly competitive and technologically antiquated industry undergoing rapid digitalization we are providing freight forwarders with the only whitelabeled and integrated customer experience software available to the market today.Our software enables freight forwarders to deliver worldclass digital experience to their customers which propels them far ahead of their competition and dramatically increases customer retention and sales. Our customers absolutely love our platform and were experiencing tremendous growth both in new customers and in funding with over $50 million in capital raised to date.
About the Role:
Were looking for a Product Manager whos ready to roll up their sleeves and help evolve our customer experience platform. In this role youll think deeply about how to take large sets of logistics data and create intuitive and enjoyable experiences for logistic service providers and their clients. This role requires an eye for design best practices deep customer empathy and a desire for great user experiences.
Youll work collaboratively with peers across the company to come up with creative userfriendly solutions to logistics needs. Youll gain an understanding of the logistic management systems and use learnings to find opportunities to turn data into an enriched customer experience. Youll conduct research interview customers partner with design and engineering to develop viable solutions and collaborate with marketing and customer enablement to ensure the successful launch and adoption of new features. Youll go deep into customer pain points make datadriven decisions and ship products that customers love and that drive real business impact for Logixboard and its customers.
About You:
- At Logixboard we move fast think big and value people who take ownership. If you love solving complex problems thrive in a fastpaced environment and want to make a real impact this is the place for you. You:
- Have a passion for delivering customerfirst products that create measurable business value.
- Have a strong UX sensibility and attention to detail.
- Can turn ambiguous customer problems into clear product decisions.
- Are organized communicative and collaborative ensuring crossfunctional teams are informed of timelines risks and functionality.
- Can transition from a technical conversation to gotomarket planning with ease driving understanding at any level.
- Have a bias for action and like to fail fast releasing early and often to learn as you go.
You Will:
- Define and execute the product roadmap ensuring alignment with business objectives and customer needs.
- Gather and analyze customer feedback market trends and competitive insights to drive feature development.
- Collaborate closely with product designers and engineers to deliver highimpact product enhancements loved by customers.
- Develop detailed product requirements user stories and acceptance criteria.
- Partner with sales marketing enablement and account management teams to define gotomarket strategies and drive product adoption.
- Monitor product performance using analytics and KPIs iterating on features to optimize engagement and retention.
- Act as a customer advocate ensuring seamless user experiences across the platform.
- Participate in the agile development processes including sprint planning and backlog grooming.
Were Looking For:
- 35 years of experience in product management preferably in a B2B SaaS environment.
- Prior experience in startups or fastpaced environments.
- Proven track record of successfully launching and managing SaaS products.
- Excellent analytical problemsolving and communication skills.
- Experience working with crossfunctional teams in an agile environment.
- Ability to prioritize and make datadriven decisions.
- Familiarity with tools like Linear Mixpanel Figma or similar.
- Experience in the logistics or supply chain industry preferred.
The salary range for this role is $125600 $155000 plus equity. Where your pay would fall within that range will be based on 1 relevant experience knowledge and skills as demonstrated through the interview process 2 by considering parity with current LXB team members and 3 current market data
Benefits:
- We are a remote first company meaning you can work from home from the mountains from the beach or wherever you feel like getting work done.
- Logixboard covers 100 of premiums for Medical Dental and Vision for you with 75 of premiums covered for your loved ones. Well also offer paid life insurance and Long Term Disability.
- 12 weeks parental paid time plus a $2500 parental bonus to support you and your family.
- Our 401(k) plan makes it easy to save for retirement and you can contribute your tax free dollars from day 1.
- In addition to statutory and Federal holidays we offer our teammates Flexible Time Off (average is 45 weeks) that can also be used to observe holidays that are important to you.
- A yearly Learning and Development budget of $500 to find your own way to continue your professional development.
- To get your office set up you will receive the basics (laptop monitor keyboard and a mouse) plus a one time WFH budget of $1000 for you to get the other things you need in order to do your best work.
At Logixboard we believe that people come first and we are committed to building teams that represent a variety of backgrounds perspectives and skills. We highly encourage underrepresented and traditionally marginalized communities to apply. Together we will create and maintain working and learning environments that are inclusive equitable and welcoming. If you require assistance or accommodations in the application or interview process please contact .
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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