Sr ImplementationOnboarding Specialist- US
Sr ImplementationOnboarding Specialist- US
Posted on :
06-04-2025
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1 Vacancy
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Job Description
Sprinto is a leading platform that automates information security compliance. By raising the bar on information security Sprinto ensures compliance healthy operational practices and the ability for businesses to grow and scale with unwavering confidence. We are a team of 250 employees & helping 2000 Customers across 75 Countries. We are funded by top investment partners Accel ELEVATION & Blume Ventures and have raised 32 Million USD in funding including our latest Series B round.
The Role
At Sprinto were redefining how businesses achieve compliance and security ensuring a seamless innovative experience for our customers. As a Senior Technical Account Manager youll be the strategic advisor to senior stakeholdersfounders CXOs and CISOshelping them implement global security and compliance standards. Youll play a critical role in driving successful onboarding troubleshooting technical challenges and ensuring customers maximize the value of Sprintos platform.
What does a typical day look like
- Own the onboarding process Guide customers through the implementation of products and platforms ensuring that compliance objectives align with business goals.
- Engage with senior stakeholders Build trusted relationships with founders CXOs and security leaders providing expert guidance on security frameworks and best practices.
- Drive technical adoption Troubleshoot integration issues provide technical recommendations and ensure a seamless Sprinto deployment tailored to each customer.
- Collaborate crossfunctionally Act as the primary bridge between customers and internal teams (Product Customer Support Compliance) to resolve challenges and drive improvements.
- Monitor customer success Track key performance indicators (onboarding speed satisfaction scores and issue resolution times) to enhance customer experience.
- Advocate for customer needs Gather feedback identify trends and contribute to product enhancements that improve security and compliance experiences.
- Ensure continuous improvement Optimize onboarding processes documentation and internal workflows to enhance efficiency and scalability.
What would make you a good fit for this role
- 45 years of overall experience including at least 2 years in Technical Account Management Customer Success or similar roles within a SaaS or technologydriven environment.
- Technical problemsolving skills with the ability to troubleshoot integrations and recommend tailored solutions.
- Excellent communication skills Ability to simplify complex security concepts for both technical teams and Csuite executives.
- Proficiency in cloud platforms (AWS Azure GCP) and tools like Jira Confluence and Slack is a plus.
- Relevant certification (CISSP CISM ISO 27001 Lead Implementer) are highly preferred.
Benefits at Sprinto
- Remote First Policy
- 5 Days Working With FLEXI Hours
- Group Medical Insurance (Parents Spouse Children)
- Group Accident Cover
- Company Sponsored Device
- New Skill Development Policy
Required Experience:
Senior IC
Employment Type
Full Time
Key Skills
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