Program Manager
Program Manager
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$ 90000 - 95000
1 Vacancy
Job Description
JOB TITLE: Program & Personnel Manager
LOCATION: Cherry Hill Detoxification San Leandro
Who are we
Horizon Services Inc. (HSI) is a nonprofit established in 1974 offers addiction treatment with the goal of reducing substance use related challenges for people from all walks of life including those from some of the most disenfranchised and marginalized communities. We practice our values of Integrity Respect Diversity and Quality to provide residential treatment withdrawal management and sobering programs to support the wellbeing of women men youth LGBTQ and BIPOC clients to live healthy fulfilling and constructive lives. HSI is an inclusive workplace and a learning community where our collective experiences enrich each others growth.
How can you make a difference in peoples lives
In this role youll make a difference in the lives of people with substance abuse challenges and often with cooccurring conditions. Youll use and grow your skills in compassionate care crisis intervention and deescalation in a supportive and inclusive work environment. Youll have the opportunity provide our community with substance abuse treatment to help people who are just discovering possibilities in their journey going from a place of hopelessness to a place where they are valued and have the potential for a better life.
This position provides leadership support and oversight to all direct service personnel located at the Cherry Hill Detoxification Withdrawal Management Center. This position oversees all elements of direct service staff engagement in the program including hiring training & skills development coaching performance reviews and enforcement of program rules. This position ensures adherence to all program and agencys policies and procedures and assists Operations Director to develop and deliver high quality client care in accordance with Horizon Services standards and applicable federal state and county regulations. This is a supervisory position.
What will make you successful in this role
- People Management hire train and develop a high performing Direct Service team
- Client Care ensure high level of services to clients
- Safety & Security of Staff and Clients
- QA & Compliance follows and enforces program policies and procedures
People Management
- Recruit interview and hire direct service positions in coordination with the Deputy Director.
- Coordinate and maintain all direct service staff schedules with support and collaboration from Deputy Director to ensure minimum facility coverage and minimize overtime hours
- Daily review of time cards correct missed punches and approved time off requests as appropriate
- Provide new hire orientation and training for all direct service staff.
- Provide ongoing feedback to direct service staff. manage direct service staff. performance and deliver quarterly ROADs and professional development processes for direct service staff. With assistance from Program Director & Deputy Director
- Develop maintain and ensure compliance with Horizon Services employee handbook
- Oversee process for answering phones and provide reception coverage to furnish information/referrals to clients and potential clients
- Provide schedule coverage for all direct service staff duties and responsibilities as needed
- Provide oncall consultation and support for direct service staff during nonregular work hours
- Management of medication storage and dispensing operations; including oversight of ongoing maintenance inspection training for staff documentation and inventory management
- Ensure quality care for clients consistent with regulatory standards and program policies and assist in improvement of services as needed
- Provide crisis support intervention and deescalation of conflict as needed
- Ensure orientation is provided for all new clients within required time frame
- Develop knowledge of community resources related to health mental health finances case management and housing;
- Assess prioritize and plan case management referrals and facilitate connecting to offsite resources and care. Assist clients to access outside services as needed/assigned
Safety & Security of Staff and Clients
- Provide periodic inspection of grounds and facility to assure security and safety
- Monitor clients to ensure appropriate supervision and knowledge of clients and activities
- Facilitate conflict resolution meetings with staff and clients as needed
- Punctuality and attendance to perform duties as scheduled
Comply and enforce HSIs policies and procedures
- Enforce/reinforce policies and procedures of the programs and assist in creation of updated policies and procedures
- Participate in regular staff meetings clinical supervision and trainings
- Receive acknowledge and address client complaints in a timely manner as needed
- Ensure adequate documentation of services by direct service staff perform random audit of files
- Maintain a working knowledge of recovery and evidencebased practices as well as contract requirements
- Other support and supervisory duties as assigned by the Program Director
Qualifications and Requirements
- BA/BS LVN or a combination of related education and experience
- Required to obtain registration/certification as RADT RADT II CADC I CADC II through CCAPP within the first 30 day of employment
- 3 years of experience working in a residential treatment facility community mental health facility and/or drug/alcohol treatment facility
- 2 years of experience supervising managing and evaluating staff in a residential treatment facility community mental health facility and/or drug/alcohol treatment facility including budget management.
- Required: CPR/First Aid certification
- Valid California drivers license with a good driving record and car insurance
Compensation and Benefits
We are proud to offer a comprehensive benefits package to all fulltime and part time employees over 20 hours per week.
- 100 of medical dental Life and LTD for the employee and 50 for any dependents medical and dental coverage.
- PTO and Holiday pay.
- Retirement benefits after 6 months of service.
- Training and CEU opportunities.
And of course the opportunity to meaningfully contribute to a team of mindful caring and passionate people at work every day!
Salary: $90000 $95000 range based on experience and qualifications. Available for a fulltime position.
Horizon Services Inc. is an Equal Opportunity Employer.
Required Experience:
Manager
Employment Type
Full-Time
