Assistant Store Manager New Store Opening - West Village
Assistant Store Manager New Store Opening - West Village
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Job Description
Ana Luisa is a Brooklynbased ecommerce jewelry brand with a simple but clearcut idea that highquality jewelry shouldnt cost the planet. We believe that how we create our pieces matters just as much as why people wear them and that luxury shouldnt be defined so narrowly and designed for so few. We design craft and deliver exceptional everyday pieces for everyone priced fairly and produced ethically to create a positive impact for both people and the planet.
About the job
Ana Luisa is looking for a resultsdriven and selfmotivated Assistant Store Manager to join the retail team. The Assistant Store Manager will collaborate with the Store Manager across all facets of the business encompassing customer service excellence cultivating a positive and inclusive store atmosphere and driving store profitability to attain the companys overarching goals and objectives. Their shared dedication and teamwork will be instrumental in ensuring the stores success and alignment with the companys mission.
The Assistant Store Manager will report to the Store Manager.
What youll be responsible for
Team Leadership
- Collaborate closely with the Store Manager to facilitate the recruitment and onboarding process for incoming team members ensuring a seamless transition into the brand
- Cultivate an inclusive team environment that fosters active engagement collaborative teamwork harmony and heightened productivity
- Drive team growth and development by providing training coaching and ongoing feedback in essential areas such as product knowledge selling techniques and delivering exceptional customer experiences
- Exhibit a leadership presence on the sales floor setting a standard for customer service excellence and ensuring that all team members exemplify the companys values while maintaining a customercentric approach
- Strategically implement the brands vision and objectives effectively communicating all keyperformanceindicator
(KPI) metrics expectations directives and store initiatives to the team
- Partner with the Store Manager to optimize team performance through feedback recognition and support in addressing performancerelated matters
- Coordinate and lead individual oneonone meetings with Stylists to provide guidance support and a platform for open communication
- Efficiently coordinate team schedules to meet the needs of the business ensuring optimal staffing levels for peak hours store events and marketing initiatives.
Sales Achievement
- Harness product knowledge to enhance the customer experience by recommending products that align with style and individual needs effectively driving upsell opportunities
- Continuously assess store revenue goals and KPIs devising strategic approaches to elevate sales performance
- Utilize company resources incentives and strategies to bolster the teams efforts in achieving storewide objectives
- Inspire and guide the team with a positive and motivational approach to achieve individual KPI results surpass store sales targets and foster a culture of exceptional performance and success
Customer Experience
- Effectively oversee clienteling with a proactive mindset ensuring the delivery of hightouch consistent customer service through the use of clienteling tools resulting in brand loyalty and repeat customers
- Collaborate with the Store Manager and HQ Marketing Team to plan and execute store events that enhance brand visibility drive traffic and boost community engagement
- Champion the voice of the customer actively collecting and relaying customer feedback to improve brand perception product offerings and service quality
- Act as the goto resource for both staff and customers readily addressing highlevel inquiries and efficiently resolving any customer service opportunities to ensure their utmost satisfaction
Operational Excellence & Visual Merchandising
- Implement and uphold visual standards and guidelines meticulously ensuring the accuracy of display pricing and promotions while closely monitoring inventory performance metrics
- Lead routine inventory counts maintaining inventory levels and data accuracy at the highest standard
- Deliver a seamless customer experience in an OMNI channel environment by accurately processing customer transactions handling returns exchanges and warranties with efficiency
- Oversee and implement all front and back of house procedures in adherence to company policies and protocols
- Efficiently manage both incoming and outgoing inventory shipments with meticulous attention to detail ensuring proper handling and documentation
What youll bring
- High School Diploma or equivalent preferred
- 2 years of retail management experience; jewelry experience preferred
- Comprehensive knowledge of training and developing retail teams
- Proven ability to drive sales
- Strong leadership skills with a business acumen
- Proficient in Shopify Google Workspace and inventory management software
- Ability to work nights weekends and holidays
What youll love about us / Benefits
- We provide a comprehensive benefits package that includes Health Insurance paid time off and employee discounts.
- Join our passionate team at Ana Luisa and play a vital role in shaping the success of our new store in NY.
- If you are a motivated and experienced retail professional with a strong background in store management we encourage you to apply and be a part of our exciting journey.
- Commuter Benefits
- $34 an hour
Ana Luisa is an equalopportunity employer and values diversity at the company. We are committed to equal employment opportunities and welcome all candidates regardless of race religion color national origin gender gender identity or expression sexual orientation age genetics marital status veteran status or disability status.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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