Customer Service Team Lead
Customer Service Team Lead
Posted on :
06-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
$ 24 - 27
Vacancy
1 Vacancy
Posted on :
06-04-2025
Job Description
Company And Culture
Created in 2002 by Marc Eck Complex is a leading global youth entertainment network showcasing the evolution of major pop culture categories including streetwear and style music sneakers and sports. Complex is a juggernaut in the content and culture space delivering unprecedented global reach.
Complex is the worlds definitive cultural commerce content and experiential platform. We have created an allnew operating system built for the next generation seamlessly integrating discovery inspiration community and shopping. The company represents an expansion of the original vision with a deep understanding of convergence culture and its impact on contemporary society.
Whether through video longform editorial or social content Complex tells stories that engage dynamic conversation with our communities. Our internetbreaking cover stories document the heroes of culture and take them to the next level through product collaboration andshoppability.
Complex has become experts in creating immersive environments at our IRL experiences and cultural events. ComplexCon is our flagship festival bringing together the worlds most influential brands and artists for an unforgettable weekend of style sneakers art design food music inspiration and more.
Join us to help redefine the way people shop while building a global marketplace that moves at the speed of culture. Complex is committed to building a high performing team that is passionate about what they do and the communities we serve.
Everyone at Complex truly believes in the company and its mission; its a requirement for working here. There is synergy within the teams that make Complex what it is a welloiled machine. Employees are at the forefront of the companys success because every one of us is given the opportunity to provide suggestions feedback and direction.
Why Were Hiring
At Complex were looking for a Customer Service Team Lead to join our team and play a pivotal role in managing and strengthening our relationships with users and customers. As a Team Lead you will not only support the team in delivering exceptional service but also guide and motivate your team to provide a seamless and fluid customer experience that drives optimal satisfaction. Youll be responsible for ensuring that your team has the tools resources and guidance they need to succeed and perform at their best. Your leadership will be key in setting a high standard of service with a focus on customer satisfaction efficiency and team development.
What Youll Do
- Lead by Example: Guide and mentor the customer service team to demonstrate best practices ensuring optimal customer satisfaction and consistent customer experiences across all interactions.
- Oversee Product Knowledge: Ensure the team is uptodate on all product information internal communications advertising promotions and the status of merchandise.
- Manage Resources: Maintain awareness of all available resources including customer service guidelines tools and departmental leaders and ensure the team has the resources needed to succeed.
- Monitor and Respond to Inquiries: Supervise the team in responding and following up on customer inquiries as outlined in our SLA ensuring timely and accurate responses.
- Promote Exceptional Service: Foster a positive and enthusiastic environment by supporting and modeling excellent customer service practices for both internal and external customers.
- Effective Communication: Lead team communications effectively and efficiently ensuring clear and concise written and verbal exchanges with associates across the organization.
- Collaborate with Leadership: Actively participate in customer service meetings reporting on team performance customer feedback and operational findings to the leadership team.
- Drive Team Development: Lead and participate in ongoing training regarding technology upgrades new systems and customer service strategies to improve team performance and service quality.
Who You Are
- Proven Leadership Experience: Previous experience in customer service or retail with a demonstrated ability to lead and motivate a team.
- Strong Independent and Collaborative Skills: Ability to work both independently and as part of a team to meet and exceed deadlines and performance goals.
- TechSavvy: Proficiency in Microsoft Word Excel and Adobe Acrobat Pro; familiarity with customer service software and tools.
- Excellent Communication & ProblemSolving Skills: Strong verbal and written communication skills with the ability to resolve customer issues efficiently and effectively.
- DetailOriented: Skilled in data entry tracking and managing customer service metrics.
- Highly Organized: Excellent organizational skills with the ability to multitask prioritize and manage a team in a fastpaced environment.
What We Offer
- Best in class health dental and vision insurance
- Healthcare FSA
- Dependent Care FSA
- Commuter Benefits FSA
- Shortterm/longterm disability and life insurance
- Paid Parental leave
- 401k with 4 match
- Pet Insurance
- Legal and Identity Theft Plans
- Vacation time and sick days
$24 $27 an hour
The Pay Range which consists of salary and commission for this position is listed. Actual pay will vary based on factors including but not limited to location experience and performance. The range listed is just one component of Complex Total Rewards offerings for employees.
Were an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
Complexparticipates in EVerify and willprovide the federal government with yourForm I9 information to confirm that you areauthorized to work in the U.S.
Employment Type
Full-Time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
