SoftPro Trainer
SoftPro Trainer
Posted on :
06-04-2025
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1 Vacancy
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Job Description
SoftPro is the nations leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF) SoftPros technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPros Headquarters is in Raleigh North Carolina.
SoftPro offers comprehensive health benefit offerings (medical dental vision disability etc. 401k and Employee Stock Purchase Plans with company matching as well as generous paid vacation time and paid parental leave. We have positions that are eligible to be 100 remote. Employees who live near our Raleigh NC Headquarters can choose to work a hybrid (office/home) schedule.
SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2024 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 12 times since 2012!
What are we looking for
SoftPro is seeking aSoftProTrainerto join our amazing Training team! This person can be located in ourRaleigh NC office or work from a remote location. Up to 85 US based travel is required for this position.
What will I do as a Trainer at SoftPro
This position will be responsible for providing highquality training and consulting services to customers of SoftPro. Most of the training is conducted in the United States however international travel is possible. Training consists of but is not limited to:
SoftPro offers comprehensive health benefit offerings (medical dental vision disability etc. 401k and Employee Stock Purchase Plans with company matching as well as generous paid vacation time and paid parental leave. We have positions that are eligible to be 100 remote. Employees who live near our Raleigh NC Headquarters can choose to work a hybrid (office/home) schedule.
SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2024 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 12 times since 2012!
What are we looking for
SoftPro is seeking aSoftProTrainerto join our amazing Training team! This person can be located in ourRaleigh NC office or work from a remote location. Up to 85 US based travel is required for this position.
What will I do as a Trainer at SoftPro
This position will be responsible for providing highquality training and consulting services to customers of SoftPro. Most of the training is conducted in the United States however international travel is possible. Training consists of but is not limited to:
- Public training classes
- Training seminars
- Private training classes held in customer offices
- Webbased training sessions conducted using a thirdparty web application
Additional Job Duties:
- Collaborate with instructional designers to provide input on training materials
- Contribute articles for internal knowledgebase
- Become subject matter expert on SoftPro products
- Stay current on SoftPro product knowledge closing and title industry concepts and knowledge of integrated custom and ancillary software products
- Assist with QA efforts as new products are developed
- Answer customer inquiries regarding SoftPros training and consulting services
- Identify specific customer workflow processes and controls; document and communicate this information to appropriate teams
- Creation of training agendas to meet customer needs
- Reporting back clear and precise recap documentation to customer project owners
- Provide telephone support to SoftPro customers on an asneeded basis
What skills do I need to be a successful Trainer at SoftPro
- We are looking for an individual with experience in the escrow/closing industry and two or more years in a customer serviceoriented role with excellent communication and problemsolving skills.
- Training experience is preferred but not required.
- Above all the candidate must possess an upbeat/fun personality excellent customer service skills be a cooperative team player be a determined selfmotivated gogetter with exceptionally high attention to detail.
- Bachelors degree or five plus years related experience and/or training or equivalent combination of education and experience. Prior SoftPro software experience preferred.
Join us and live our Core Values
Deliver AMAZING Customer Service Be an AWESOME Teammate Adopt a Sense of Urgency Innovate to be Efficient Produce Quality Work Take Initiative Go the Extra Mile.
EQUAL OPPORTUNITY POLICY
FNF its affiliates and subsidiaries is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex age disability protected veteran status national origin sexual orientation gender identity or expression (including transgender status) genetic information or any other characteristic protected by applicable law.
Employment Type
Full Time
Key Skills
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