Service Advisor
Service Advisor
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$ 50000 - 70000
1 Vacancy
Job Description
Are you ready to join a team recognized as a Platinum Certified Canadas Best Managed Company and one of BCs Top Employers As part of Wesgroup Equipment a trusted name in the industry Westerra Equipment has been selling renting and servicing equipment across British Columbia while also providing safety training to ensure effective machinery operation. We offer a wide range of equipment for industries like warehousing milling construction drilling and environmental processing. Join our team of PeopleFocused Problem Solvers and build a career where your contributions truly make a difference!
As a Service Advisor you will work closely with service technicians and customers to ensure accurate and timely completion of scheduling work orders invoices and customer follow up.The Service Advisor is based out of the Abbotsford office and works 40 hours on average per week Monday to Friday.
Key Responsibilities:
- Assist in coordinating shop and/or road technicians as assigned.
- Schedule jobs and organize technician workload using GPS to maximize productivity.
- Data entry of technician times comments and job codes.
- Complete estimates and follow up with customer for approval to proceed with work.
- Assign work to the right technician and follow up to ensure job will be completed on time.
- Ensure work orders are closed and invoiced within 48 hours of job completion.
- Planned Maintenance Agreement management including routine reporting and scheduling (PMs).
- Coordinate parts for shop and/or field jobs as required.
- Effectively communicate with customers to ensure high levels of customer satisfaction.
- Arrange freight for pick up and deliver of service work as required.
- Employ workplace health and safety practices at all times.
- Other responsibilities as assigned.
Required Knowledge Skills and Abilities:
- Positive and professional communication with customers and teammates.
- Excellent attention to detail and a positive attitude with good interpersonal skills.
- Excellent general computer skills and experience with Microsoft Office applications (Outlook Word Excel).
- Superb customer service skills.
- Excellent problemsolving skills.
- Selfmotivated organized and able to multitask.
- Able to learn and utilize operating data base.
Training Education and experience:
- 24 years ofexperience scheduling service work.
- High School Diploma.
Compensation Package:
- Salary between $50000 and $70000 depending on experience and qualifications along with vacation extended benefits and anRRSP matching plan.
Values:
- Build trust with customers and each other.
- Be a team player commit to working together to win.
- Be customerfocused wow customers so they become raving fans.
- Support community care for our people our community and our planet.
- Deliver results know what you need to do and get it done.
Privacy Notice for Job Applicants: By applying you consent to share your name and email with our thirdparty assessment provider solely for assessment purposes if required. We will manage your data confidentially and will not use it for any other purpose. If you have any concerns please contact our HR department at .
Selection Process Notification: Due to the volume of applications we will contact only the shortlisted candidates. Thank you for considering career opportunities with Westerra Equipment.
Required Experience:
Manager
Employment Type
Full-Time
