Manager III Software Dev Amazon Customer Service - Concessions Team
Manager III Software Dev Amazon Customer Service - Concessions Team
Posted on :
06-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Amazon Stores Customer Service (ASCS) teams vision is to be Earths most trusted customer service team. We continuously raise the bar to exceed customers everchanging expectations. It is top ranked for developing solutions because we are passionate about our customers and giving our associates all the high quality tools needed to provide world class care.
WW Concession part of ASCS develop and scale products and services that enable customers CSAs and Amazon employees to process concessions in an automated secure and consistent way. Concessions are remediation issued to customers in response to a defect to rectify bad customer experiences and rebuild their trust. The product portfolio includes customerfacing experiences automation products policy system and concession issuance workflows at a global scale.
We are looking for a talented leader with strong technical and management background to join the team and subsequently build a vision and execute on the roadmap building concessions at scale. As a Software Development Manager you will lead your team to engineer scale and optimize large scale distributed systems. You will collaborate with technical teams and business owners across Amazon. This role will give you the opportunity to influence a large group of product owners software engineers machine learning experts and data scientists globally. Our organization develops software that spans across the full stack with a wide range of technical challenges. You will drive software innovations to improve performance and cost. You will lead the team in raising the bar with quality security and operational excellence. Come join us and help solve a challenging set of problems in a space packed full of opportunities.
Key job responsibilities
The role requires you to be able to manage the overall software development lifecycle which includes the following responsibilities:
Create prioritize communicate manage and execute roadmaps project plans and commitments.
Report on status of development quality operations and system performance to management.
Work closely with engineers to architect and develop the best technical design and approach.
Foster culture of continuous engineering improvement through mentoring feedback and metrics.
Hire coach and mentor individuals; build a strong crossfunctional organization.
Partner with a diverse stakeholders to understand requirements priorities and processes.
Propose and implement new projects or recommend system improvements.
Have the obsession to drive a better customer experience through everything that we do here at Amazon.
Bring innovative ideas to the table every day in order to find better ways of accomplishing our customer objectives.
Set clear measurable quality goals for an organization in a datadriven way.
3 years of engineering team management experience
7 years of engineering experience
8 years of leading the definition and development of multi tier web services experience
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle including coding standards code reviews source control management build processes testing certification and livesite operations
Experience partnering with product or program management teams
Experience designing or architecting (design patterns reliability and scaling) of new and existing systems
Experience in communicating with users other technical teams and senior leadership to collect requirements describe software product features technical designs and product strategy
Experience in recruiting hiring mentoring/coaching and managing teams of Software Engineers to improve their skills and make them more effective product software engineers
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
WW Concession part of ASCS develop and scale products and services that enable customers CSAs and Amazon employees to process concessions in an automated secure and consistent way. Concessions are remediation issued to customers in response to a defect to rectify bad customer experiences and rebuild their trust. The product portfolio includes customerfacing experiences automation products policy system and concession issuance workflows at a global scale.
We are looking for a talented leader with strong technical and management background to join the team and subsequently build a vision and execute on the roadmap building concessions at scale. As a Software Development Manager you will lead your team to engineer scale and optimize large scale distributed systems. You will collaborate with technical teams and business owners across Amazon. This role will give you the opportunity to influence a large group of product owners software engineers machine learning experts and data scientists globally. Our organization develops software that spans across the full stack with a wide range of technical challenges. You will drive software innovations to improve performance and cost. You will lead the team in raising the bar with quality security and operational excellence. Come join us and help solve a challenging set of problems in a space packed full of opportunities.
Key job responsibilities
The role requires you to be able to manage the overall software development lifecycle which includes the following responsibilities:
Create prioritize communicate manage and execute roadmaps project plans and commitments.
Report on status of development quality operations and system performance to management.
Work closely with engineers to architect and develop the best technical design and approach.
Foster culture of continuous engineering improvement through mentoring feedback and metrics.
Hire coach and mentor individuals; build a strong crossfunctional organization.
Partner with a diverse stakeholders to understand requirements priorities and processes.
Propose and implement new projects or recommend system improvements.
Have the obsession to drive a better customer experience through everything that we do here at Amazon.
Bring innovative ideas to the table every day in order to find better ways of accomplishing our customer objectives.
Set clear measurable quality goals for an organization in a datadriven way.
3 years of engineering team management experience
7 years of engineering experience
8 years of leading the definition and development of multi tier web services experience
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle including coding standards code reviews source control management build processes testing certification and livesite operations
Experience partnering with product or program management teams
Experience designing or architecting (design patterns reliability and scaling) of new and existing systems
Experience in communicating with users other technical teams and senior leadership to collect requirements describe software product features technical designs and product strategy
Experience in recruiting hiring mentoring/coaching and managing teams of Software Engineers to improve their skills and make them more effective product software engineers
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
