Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Customer Service Representative
We are looking for anambitious and experienced customer service representative to work full or parttime atour center.If you thrive in a fast paced environment where every day brings a new challenge AlphaGraphics of Layton could be the fit for you! We are a locally owned printing marketing and visual communications company and we are looking for an enthusiastic team player to join our team.
Responsibilities:
- Act as a primary contact for clients
- Assist with the development and maintenance of client relationships
- Consult and be a resource for clients during the purchasing process
- Be knowledgeable of all products and services offered
- Have a full understanding of pricing and be able to create and follow up on printing signage and marketing materialsestimates
- Communicate with production team and customers on a regular basis
- Review customerfiles to ensure production quality and accuracy
- Be highly responsive to customer inquiries
- Understand and consult with customerson internet and print marketing solutions
- Strategize with customersby listening interpreting their needs and advising on solutions
- Communicate courteously with customersthough email over the phone and in person
- Assist customerswith the resolution of any problems that may arise
- Understand and operate majority of equipment used in the center
Qualifications
- Excellent written and verbal communication skills
- Ability to problem solve and be solutions oriented
- Highly detailed with strong organizational and time management skills
- Understanding of basic computer software
- The ability to learn new software quickly
- Professional customer service demeanor
- Highly responsive to customer needs
- Ability to create and maintain customer relationships
- Ability to coordinate multiple schedules
- 23 years facing customer service experience required
- High School diploma or GED required college education in Marketing Communications or Business preferred
Required Experience:
Unclear Seniority
Employment Type
Full-Time
