RSA - Travel Consultant with Amadeus experience Somerset West - Flight Centre Brand Footprint
RSA - Travel Consultant with Amadeus experience Somerset West - Flight Centre Brand Footprint
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Salary Not Disclosed
1 Vacancy
Job Description
Job title:
Flight Centre Experience Travel Consultants
Purpose:
The Flight Centre Brand (FCB) Travel Consultant is responsible for growing sales and conversion month on month by delivering a world class customer experience best priced travel deals the widest choice of product and expert
knowledge to our customers to grow Flight Centres market share and win customers
Primary duties and responsibilities (KRAs)
- Sales Ability:
- Follow the OBW sales process
- Build and manage client base via different enquiry channels anddatamining to drive repeat and referral business.
- Strong conversion ratio through pricing product offerings upselling and customer service.
- Product Expertise:
- In depth knowledge of your TOP 5 destinations in store
- In depth knowledge of your TOP 3 customers personas in store
- Continuous selfdevelopment on preferred Helio product
- Experts in air and land product wholetailing
- Participating in all product webinar and training to stay up todate with complexity of travel
- Customer experience
- Strong customer engagement driven through person to personethos
- Customer relationship management to promote the FCB brand
- Increase following on all social media channels
- Seamless Customer experience online and offline
- Following and ensuring pricing strategy to gain market share
- Systems and processes:
- Follow OBW procedures to mitigate risk within business
- Drive air and land pricing strategy
- Embrace technology and automation within FCB
- OBW processes of systems implemented
Hierarchy:
Area Leader and FCB General Manager
Job Requirements
Education and qualification:
Minimum requirements
Added advantage
Matric
Tertiary qualification advantageous
Experience:
- SA citizen/Relevant working visa
- 1 2 years Travel Consultant experience
- Amadeus experience
- Travel experience advantageous
Other:
Location:
Located at the store
Travelling:
Determined by business needs
Office hours:
Determined by business needs
Required Experience:
Contract
Employment Type
Full-Time
