Premium Client Solutions Specialist Hybrid
Premium Client Solutions Specialist Hybrid
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Job Description
About Care
Care is a consumer tech company with heart. Were on a mission to solve a human challenge we all face: finding great care for the ones we love. Were moms and dads and pet parents. We have parents and grandparents so we understand that everyone at some point in their lives could use a helping hand. Our culture and our products reflect that.
Here entrepreneurs selfstarters team players and big thinkers unite behind a common cause. Here were applying data analytics AI and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy if you thrive on collaboration and building new things and if youre all about using your talent for good Care is the place for you.
About the Role:
We are seeking a dedicated and highly skilled Premium Client Solutions Specialist to join our team providing exceptional support to our valued clients. In this role you will be responsible for resolving client inquiries and issues efficiently and effectively ensuring a positive and seamless experience. You will be a key point of contact for our clients demonstrating empathy problemsolving skills and a commitment to providing toptier service.
Location: Dallas Texas
Work Environment: Hybrid In office Monday Wednesday & Thursday
What Youll Do:
- Issue Resolution & Troubleshooting: Promptly and accurately address client inquiries and resolve issues related to our products or services.
- Inbound Communication Management: Respond to client calls emails and other communication channels in a professional and timely manner.
- Detailed Record Keeping: Accurately document all client interactions and issue resolutions in our CRM system (Salesforce preferred).
- Information Provision: Provide clear and comprehensive information to clients regarding our products services and policies.
- Escalation Management: Escalate complex issues to appropriate internal teams while maintaining clear communication with the client.
- Process Adherence: Adhere to established service level agreements and company procedures to ensure consistent and highquality support.
- Client Feedback Collection: Gather client feedback and identify opportunities for service improvement.
- Team Collaboration: Work collaboratively with team members to ensure efficient workflow and knowledge sharing.
- Maintain Performance Standards: Meet or exceed performance metrics related to call handling time resolution rates and client satisfaction.
Who You Are:
- Proven Customer Service Experience: Minimum 5 years of experience in a customer service role preferably in a fastpaced environment.
- Excellent Communication Skills: Strong verbal and written communication skills with the ability to explain complex information clearly.
- ProblemSolving Ability: Demonstrated ability to analyze problems identify solutions and implement them effectively.
- Empathy and Patience: Ability to understand and address client concerns with empathy and patience.
- DetailOriented: Strong attention to detail and accuracy in documenting client interactions and issue resolutions.
- Technical Proficiency: Proficiency in using CRM systems (Salesforce preferred) Google suites and other relevant software applications.
- Team Player: Ability to work effectively in a team environment and contribute to a positive work culture.
- Adaptability: Ability to adapt to changing priorities and 1 handle multiple tasks simultaneously.
Company Overview:
Available in more than 20 countries Care is the worlds leading platform for finding and managing highquality family care. Care is designed to meet the evolving needs of todays families and caregivers offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007 families have relied on Care.coms industryleading productsfrom child and elder care to pet care and home care. Care is an IAC company (NASDAQ: IAC).
Care is a consumer tech company with heart. Were on a mission to solve a human challenge we all face: finding great care for the ones we love. Were moms and dads and pet parents. We have parents and grandparents so we understand that everyone at some point in their lives could use a helping hand. Our culture and our products reflect that. Here entrepreneurs selfstarters team players and big thinkers unite behind a common cause. Here were applying data analytics AI and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy if you thrive on collaboration and building new things and if youre all about using your talent for good Care is the place for you.
Hourly Rate: $26.40
The base salary range above represents the anticipated low and high end of the national salary range for this position.Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location experience and performance. The range listed is just one component of Care.coms total compensation package for employees. Other rewards may include annual bonuses and short and longterm incentives. In addition Care provides a variety of benefits to employees including health insurance coverage life and disability insurance a generous 401K employer matching program paid holidays and paid time off (PTO).
#LIHybrid
Required Experience:
Unclear Seniority
Employment Type
Full Time
