Complaint Handling

Position : Complaint Handling

Location : Tempe AZ

Duration : 6 Months Contract

Total Hours/week : 40.00

1^st shift

Description:

Required:

• BS Engineer degree

Desired Skills:

• Clear communication skills (the ideal candidate will to communicate with doctors sales reps and international counterparts via telephone and email).
• Analytical skills/critical thinking
• Attention to detail
• Strong work ethic and time management
• Would prefer a candidate with some medical experience whether jobrelated or through education; i.e. FDA knowledge or anatomy etc.

• Not looking for a Quality tech / or lab tech.

Responsibilities:

• Accurately records and logs all complaint information from customers and Bard employees into the electronic complaint handling database.
• Records and reports complaints to manufacturers of distributed products as stated in distribution agreements.
• Acknowledges receipt of complaint and generates closure letters as appropriate.
• Assists with complaint reportability determinations (e.g. MDR Vigilance etc..
• Provides information necessary for completion of regulatory reports (e.g. MDR Vigilance etc..
• Assures timely complaint closure meeting both internal and external requirements and goals by tracking complaints and samples from the customer thru file closure.
• Completes complaint file closure activities.
• Continuously monitors complaints for potential trends.
• Responsible for the secure and accurate maintenance of the complaint database.