Patient Relations Representative
Patient Relations Representative
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$ 35001 - 38000
1 Vacancy
Job Description
The Patient Relations Representative functions primarily as a receptionist responsible for central checkin and appointment scheduling for the CH clinic General Medicine Clinics the Womens Health Clinic Nutrition Central Appointments Same Day Care (which includes Allergy Injections Immunizations Travel Medicine and Triage) and the Carolina Vaccination Clinic and the future minute clinic operation at Student Stores. The Patient Relations Representative obtains and enters detailed demographic and insurance information from new patients and updated information from returning patients into the electronic health record and necessary immunization registries thus ensuring accuracy in medical record keeping and procedure coding and billing for students/patients as they progress through various Campus Health medical services. Additionally the Patient Relations Representative directs patient flow informing students which clinic they should report to throughout Campus Health Services. At times the Patient Relations Representative acts as a conduit of communication between the patient and other clerical and clinical staff within Campus Health Services including Nursing Referrals XRay Laboratory Services and Pharmacy. The Patient Relations Representative also performs assigned projects related to medical record maintenance and billing as needed.
Required Qualifications Competencies And Experience
The selected candidate must have excellent customer service skills interpersonal public relations and computer skills. Attention to detail as well as strong written and verbal communication skills are essential to the position.
Preferred Qualifications Competencies And Experience
Prior experience working at the front desk in a medical office or hospital setting. Prior experience verifying active insurance coverage with payers and entering plan numbers and claim submission address information from an insurance card into a practice management system.
Work Schedule
MF 8am5pm includes holidays and weekends
Required Experience:
Staff IC
Employment Type
Full-Time
