Director Credit Order to Cash

Director Credit & Order to Cash (O2C)

Position Summary:

The Director of Credit & Order to Cash (O2C) is a key leader in ensuring TireHub fulfills its promise to customers providing them the opportunity access resources needed to grow their business and to provide stewardship that protects TireHubs assets. The position leads endtoend O2C process including credit invoicing collections IT and cash applications.

Collaborating with the Corporate Controller Director of Customer Experience Director of Customer Service and the National Director of Field Sales the position translates TireHub strategic objectives into workstreams that ensure an industry leading customer credit and accounts receivable experience and providing TireHub the best opportunity to be transformational in the industry.

The position drives TireHubs commitment to its customers by:

Hiring developing and retaining the right Credit and Accounts Receivable Hubbers

Collaborating in the development and implementation of methods to assess and grant credit and ensure timely and accurate payment of accounts receivable

Establishing process IT systems that scale for bandwith capability and cost

Establishing performance metrics that keep TireHubs promise to customers and

Setting service level requirements for Customer Service so Customers trust TireHub for their needs.

The individual must exhibit the following core attributes of the TireHub commitment:

Approachable If a company could smile we would. Instead we rely on our people to show it. We care about eachotherand our customersbecause we know business only gets done right when people respect each other and value relationships.

Adventurous WhatTireHubis set up to do isintentionallyoutrageous. So we readily embracechallengeswith the courage to introduce new ideas and the ambition to build something unique.

Relentless We tackle our work with energy. We deliver on our commitments withenthusiasm. And we dont give up until we get to the end.

Speedy Speed is the currency in the tire industry. When we commit toa job we get the job done and we do it fast.

Role Specifics:

Policy Development and Compliance:

o Develops and maintains Credit and AR policies and procedures that align with industry best practices and TireHubs financial strategy.

o Recommends policy and procedural changes to executive leadership team to correct deficiencies identified during credit reviews and strengthen the credit and AR processes

o Ensures compliance with all legal and regulatory requirements including tax and auditing standards.

o Implement internal controls to safeguard company assets and prevent fraud

Credit Management

o Creates and delivers monthly credit score card/credit statistics reports to executive leadership and field sales teams and highlights areas of concern/opportunities

o Leads the Credit department in its business development activities including client meetings and credit reviews

o Provides timely credit decisions within delegated credit authority and ensure credit approvals are within credit policy standards and compliant with applicable regulations.

o Manages available credit in terms of TireHubs entire credit portfolio to balance desired sales growth with safeguarding of assets.

o Manages the review of credit relationships to validate accuracy of risk ratings quality of analysis adequacy of documentation and collateral valuation

o Follows industry trends and updates and monitors other financial institution developments to remain informed of trends in consumer credit private banking and credit risk management

Accounts Order to Cash (O2C)

• Designs evaluates improves and leads the endtoend O2C process including credit invoicing collections IT and cash applications.
• Ensures timely and accurate billing working closely with sales and client services to resolve disputes.
• Monitors aging reports and manages collections to minimize overdue accounts and improve cash flow.
• Maintains strong relationships with customers to ensure timely payments and resolve payment issues.

Team Leadership and Development:

o Leads mentors and develops Credit and AR teams to ensure high performance and continuous improvement.

o Ensures crossfunctional collaboration between Credit AR Sales Customer Experience and Customer Service functions to streamline processes.

o Sets performance goals for the Credit and AR teams and regularly review progress against KPIs.

o Ensures the Credit & AR function is able to scale (increasing capabilities at the same cost) as TireHub grows. This entails utilizing process technology and people most effectively.

Financial Reporting and Analysis:

o Prepares regular reports on AR and AP performance including cash flow forecasts aging reports and payment schedules.

o Analyzes financial data to identify trends risks and opportunities for process improvements.

o Collaborates with the finance department to reconcile accounts and ensure accurate financial reporting.

o Assist in the annual audit process by providing necessary documentation and analysis related to AR and AP.

Systems and Process Improvement:

o Evaluates and implements software and technology solutions to enhance efficiency in Credit and AR operations.

o Identifies opportunities for automation and process improvement to streamline workflows.

o Drives continuous improvement initiatives to optimize cash flow management and reduce costs.

o Creates and keeps evergreen a Credit/AR IT roadmap aligned with TireHubs strategic growth vision.

Performs additional responsibilities as requested*

Competencies:

Leadership: Achieving results through people by successful objective setting performance review motivation delegation teambuilding commitment gains and empowerment.

Customer focused: Knowing personally the (internal and external) customer business needs and acting accordingly; anticipating customer needs and giving high priority to customer satisfaction and customer service.

Optimizes Work Processes: Knowing the most effective and efficient processes to get things done with a focus on continuous improvement

Builds Effective Teams: Building strongidentity teams that apply their diverse skills and perspectives to achieve common goals

Communicates Effectively: Developing and delivering multimode communications that convey a clear understanding of the unique needs of different audiences. Shaping and expressing ideas and information in an effective manner.

Collaborative: Ability to collaborate with sales team as well as parent companies and other stakeholders

Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action.

Persuasiveness: Presenting an idea or plan in a way that persuades others to adopt a certain stand.

Problem solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.

Data gathering and analysis: Collecting consolidating and using relevant information; recognizing important information; tracing possible causes of problems and searching for practical data/solutions.

Quality Orientation: Setting high standards regarding his/her work and working environment and acting accordingly; developing quality standards continuously evaluating performance products and procedures; actively seeking ways to improve quality.

Experience:

• Bachelors degree in Accounting Finance Business Administration or a related field. MBA or CPA preferred.
• 710 years of experience in accounts receivable accounts payable or general accounting with at least 5 years in a leadership role.

Knowledge Skills and Abilities:

• Strong knowledge of accounting principles financial reporting and cash flow management.
• Proven leadership and team management skills.
• Strong interpersonal and communication skills with the ability to collaborate across departments and with external stakeholders.
• Ability to prioritize and manage multiple tasks in a fastpaced environment.
• Knowledge of relevant laws and regulations (e.g. GAAP tax laws) and the ability to ensure compliance.
• Excellent problemsolving skills with a proactive approach to identifying and addressing customer service challenges.
• Excellent communication skills with the ability to effectively present customer service information to various stakeholders including the Executive Leadership Team Hubbers and external partners.
• Strong interpersonal skills with the ability to build and maintain relationships with internal and external stakeholders.
• Experience with data analytics and customer relationship management (CRM) platforms
• Endtoend supply chain knowledge and general business and financial acumen
• Enterprise Resource Planning knowledge (i.e. Prophet 21
• Customer Relationship Management (CRM) knowledge
• Customer relationship management approaches and strategy
• Ability to drive clear focused communication that motivates people to action

This role is based out of TireHubs corporate offices in Dunwoody Georgia and requires a strong inperson presence.

Required Experience:

Director