Digital Delivery Manager PA25DIGPQ3006
Digital Delivery Manager PA25DIGPQ3006
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and midmarket firms rely on SS&C for expertise scale and technology.
Job Description
Digital Delivery Manager
Locations: London/Basildon Hybrid
Get To Know Us:
SS&C is the largest global investor service provider servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including Asset Managers Financial Advisors Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many countries including the U.S. Canada the U.K. Ireland Luxembourg Australia Hong Kong and Singapore. SS&C also services mutual fund structures in many other fund domiciles.
Global Investor and Distribution Solutions (GIDS) is the business unit offering this role. GIDS uses digital services to deliver global omnichannel investor servicing including a contact centre.
The Product & Innovation team within SS&C Global Investor & Distribution Services create develop enhance and maintain digital products & services that support our global clients. The role of the Digital Delivery Manager is accountable for both the delivery of digital products to new and existing clients and the delivery of digital product enhancements that improve product functionality and service to the benefit of all clients (current and prospective).
Why You Will Love It Here!
- Flexibility: Hybrid Work Model
- Your Future: Professional Development Reimbursement including access to SS&C University
- Work/Life Balance: Competitive holiday scheme
- Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
- Diversity & Inclusion: Committed to Welcoming Celebrating and Thriving on Diversity
- Training: HandsOn TeamCustomised throughout your career
What You Will Get To Do:
As a Digital Delivery Manager you will help build and drive a crossfunctional team including product owners business analysts developers and QA using best practice methodologies to deliver to agreed timelines budget quality expectations objectives business case and quality gate measures!
You will also manage and own the client and key stakeholder relationships produce timely and accurate reporting (updates RAID logs budgetary controls resource requirements etc) and ensure compliance with internal frameworks and governance.
Product Delivery
- Own the delivery of the digital products to all required clients and align (where required) the implementations to the existing frameworks.
- Create repeatable processes to improve subsequent product rollout.
- Ensure the delivery framework optimally supports a continual delivery mythology.
Initiation
- Identify confirm and engage with all stakeholders (internal external and 3rd party) to ratify scope and objectives.
- Establish governance structures and confirm roles and responsibilities.
- Confirm objectives benefits business cases products and strategic themes agree on critical success factors.
- Identify relevant scrum teams and ensure sprint delivery/outputs align.
- Confirm testing strategy and agree on criteria for production acceptance.
- Identify dependencies and align plans.
- Identify actions risks assumptions issues and dependencies.
- Review the Lessons Learnt log (from previous projects) for any relevant items to incorporate into planning.
Monitoring and Communication
- Prepare and execute stakeholder communication plans.
- Maintain regular relevant timely and accurate communications with stakeholders across all locations and time zones.
- Provide reporting to various stakeholder audiences setting and managing expectations at all stages.
- Chair and document meetings initiate and facilitate discussions including management of issues and getting collective agreement on next steps.
- Ensure quality gate requirements are met at relevant stages during the project lifecycle.
- Document and track issues through to resolution prioritising and escalating as appropriate.
Team Management
- Maintain a culture of collaboration across all team members and wider stakeholders (and their teams) provide regular relevant updates and communication.
- Manage support & motivate the delivery team maintain a deliverable focus.
- Ensure benefits and strategic relevance are fully understood.
Facilitation
- Manage and monitor RAID.
- Manage changes to plans assess the impact on the business case and escalate as appropriate.
- Identify and resolve potential resource conflicts and escalate as necessary.
- Prepare and run Steering Committees where required.
Project Diligence
- Maintain governance: follow best practice project methodology and use approved document templates.
- Keep all documents up to date accurate formatted in the correct folder structure version controlled and ready for audit inspections.
- Complete a Closure Report within the Service Level Agreement (SLA) timeframe.
- Ensure compliance with Information Security data protection requirements etc.
Continuous Improvement
- Support the adoption of Agile within the team and how Project Management will integrate with the implementation.
- Highlight key issues experienced and capture approaches/actions taken to resolve feed into lessons learnt for the benefit of future projects (and capture relevant information from other project team members).
- Highlight process improvements implemented during the project and communicate to the Line Manager to consider the application in future projects/other activities.
- Complete PostImplementation Review (PIR) as appropriate to identify positive outcomes and areas for improvement in future implementations.
Project Budgetary Control
- Maintain control of budget expenditure across all areas and activities
- Provide budgetary reporting by updating project spreadsheets.
- Undertake financial monitoring throughout the project lifecycle.
- Provide detailed explanations for any deviation from the budget according to agreed contingency criteria ensuring early escalation if required.
What You Will Bring:
- Proven project delivery over a minimum of 5 years working in Wealth Management/Transfer agency/Investments related.
- Ability to drive change and effectively manage projects and stakeholders.
- Clientfocused inspires collaboration with others.
- Excellent oral and written communication skills; must be articulate and persuasive.
- Highly motivated with strong problemsolving and analytical skills proactive.
- A strong understanding of financial control budget management and risk and issue management.
- Knowledge and experience in structured project management methodologies and tools including Atlassian tool set.
- Ability to work under pressure always maintaining a calm and assertive manner.
- High level of interpersonal and teamwork skills with the ability to build and maintain strong relationships with senior managers managers and colleagues across the organisation.
Desirable
- Machine Learning experience
- Project Management certification Prince 2 or Agile.
- Managing and influencing senior stakeholders
- Able to demonstrate leadership skills to provide direction support influence and mentoring of project managers.
- Previous experience within financial services change environment.
- Knowledge of Transfer Agency operations
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. Its important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ www.ssctech/careers.
Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or feebased recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Required Experience:
Manager
Employment Type
Full-Time
