Assistant Community Manager
Assistant Community Manager
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Job Description
Lyon Living proudly offers the following benefits:
- Medical/Dental/Vision Plans/FSA/HSA
- 401K Matching
- Employee Housing Discounts
- Education Reimbursements
- Employee Referral Bonuses
Pay Range: $25.00$26.00 per hour
New opportunities are waiting for you! Are you customer service driven and ready to join our dynamic team
We are committed to delivering excellent customer service while maintaining a work culture fostering community collaboration and innovation. We are seeking to hire a fulltime Assistant Manager position for our properties Basecamp Emory and Atwood located at RED in Reno NV.
The Assistant Manager is responsible for supporting the Property Director in all operations for increasing revenue and decreasing expenses while maintaining the property in superior condition. The Assistant Manager takes a lead role in assisting with the leasing marketing and resident relations for the community.
Essential Job Functions:
- Supports Property Director upon request with overall management of property operations.
- Ensure serve threeday notices on delinquent accounts adhering to legal procedures and company policies as directed by your Regional Account Manager.
- Ensures all checks and payments are collected and scanned accurately by carefully monitoring all collections and storing in the property safe or lock box.
- Accurately process and enter all rental activity into the computer software including movein moveout.
- Document correspondence with residents and future residents.
- Ensures all new residents abide by companys renters insurance requirement; enter insurance information in computer software.
- Monitor status of renters insurance for current residents; contacts residents when renters insurance requirements are not being met.
- Maintain and communicate accurate knowledge of all aspects of the community including rent and pricing information concession programs and apartment availability.
- Conduct tours of the community and apartment homes and followup on all traffic and leasing leads to maximize rentals and achieve occupancy goals.
- Effectively explains all lease documentation community rules and community policies to new and current residents.
- Accurately and efficiently prepares and processes all application paperwork including reviewing credit and verifying income and previous residency.
- Preapprove and audit application files prepared by leasing staff prior to Property Manager approval.
- Prepare and maintain accurate and current resident files and demographics.
- Assist with coordination and planning of special events resident functions and resident relations activities.
- Prepare and administers the monthly lease renewal and resident retention programs.
- Provide customer service in a manner consistent with the companys mission.
- Assist the Property Manager in supporting motivating training and developing personnel to achieve maximum growth potential.
- Communicate any unsafe or unacceptable conditions on the property to the service team staff.
- Communicate and coordinate daily with the service team staff to ensure that apartments are ready for movein and that an adequate number of vacant apartments are available to show future residents.
- Receive and document resident requests for maintenance service and communicate requests to service team staff.
- Assists with ordering office supplies as needed.
- Monitor completion of resident requests for maintenance service enter information regarding completion into computer software.
- Ensure all aspects of the leasing office are hospitable organized and professional in appearance including all files and materials are in appropriate cabinets.
- Make recommendations to management regarding improvements for the overall operation of the community and/or implement these recommendations.
Experience/Requirements:
- Bachelors degree from a four year college or university; or a minimum of two years of industry experience.
- Intermediate to advanced levels of experience with accounting and/or mathematical functions.
- Intermediate to advanced levels of experience in financial law and apartment management law. Understand and comply with all federal and state labor and housing laws.
- Ability to read analyze interpret and compose contracts reports forms and documents.
- Possess the ability to respond to common inquiries or requests from service providers and co workers in various departments.
- Must operate efficiently in a fast dynamic environment and able to manage multiple simultaneous projects requiring frequent communication and prioritization.
- Understand and respond to common inquiries and/or complaints from customers employees and members of the community.
- Ability to define problems collect data establish facts and draw valid conclusions with suggestions to resolve.
- Proficient use and understanding of internet Real Page and Microsoft Office (Word Excel PowerPoint and Outlook) programs required.
- Intermediate to advance level of mathematics and calculator skills.
- Effectively present information in oneonone and small group situations to customers clients and other employees of the organization.
- Excellent customer service organizational and communication skills both written and verbal.
Send your resume to
This position requires attendance at offsite meetings visits to other Company operated locations purchase of goods from offsite vendors and other tasks away from a single assigned location. Applicant must have a valid drivers license or be able to utilize an alternative form of transportation at their own expense which allows them to reach the required destination in a time period comparable to that if they were to drive their own vehicle. Employees choosing to drive their own vehicle for workrelated duties will be required to have a valid drivers license and provide proof of insurance and may be subject to a DMV record search.
Lyon Living is an Equal Opportunity Employer. Employment selection and related decisions are made without regard to race color religion sex national origin disability or veteran status.
Preemployment background check and drug screening required. Lyon Living participates in the EVerify program.
Required Experience:
IC
Employment Type
Hourly
