IT HelpDesk Manager
IT HelpDesk Manager
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Job Description
Responsibilities on these systems include IT Support laptop provisioning operations and support automation maintenance and research and development to ensure continual innovation.
Job Duties:
- Provide backup support for Prowess internal IT and administration
- Offer support and technical assistance to internal customers who are using software hardware or other computer systems through diagnostic tests and remote access to their computers
- Provision install/configure operate and maintain systems hardware and software and related infrastructure
- Participate in technical research and development to enable continuing innovation within managed infrastructure
- Ensure that system hardware operating systems software systems and supporting documentation of related procedures are operating correctly or problemsolve technical issues as appropriate
- Documenting IT policy and procedures. Additionally documenting knowledge base articles in the IT Helpdesk tool
Skills/Required Experience:
- 2 years IT helpdesk support
- 2 years providing support for Microsoft 365 services
- 2 years providing hardware troubleshooting and breakfix
- Ability to clearly explain troubleshooting and implementation instructions to end users
- 3 years with system administration installing new / rebuilding existing servers/client computers and configuring hardware network peripherals services settings directories storage VPN etc. in accordance with standards and project/operational requirements; Windows and Intel (Wintel) server experience is necessary
- 1 years with Microsoft Azure or Amazon Web Services deploying and configuring platform and services
- 2 years with scripting languages including PowerShell Python JavaScript VBScript and/or Batch/Shell scripts
- 2 years with building sandbox and lab environments
- 2 years with virtualization required (HyperV required VMware and Citrix a plus)
- Willing to take direction follow and seek to improve processes
- Team player with accountability and attention to detail
- Must possess the ability to work an occasional evening or weekend
Preferred Skills:
- Experience with both server infrastructure and desktop infrastructure preferred
- Experience providing consulting recommendations to customers
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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