Monitoring Analyst
Monitoring Analyst
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Job Description
We are looking for a proactive Monitoring Analyst with a keen interest in technology to join our team!
Your role will be critical in monitoring the systems and infrastructure at our customer site in Haren working for a leader in the aviation sector.
In this position your main responsibility will be to MONITOR the behavior of criticalbusiness systems and services and responsible to take initial actions to diagnose analyze and restore systems/services. You will be working closely with other operational and network technical teams. Therefore teamwork ability to work proactively and selflearning skills are essential for the role.
Key Responsibilities:
- Proactively monitor systems and infrastructure in scope (from network and infrastructure components voice communication systems to mission critical systems).
- Managing alerts raised by monitoring systems according to internal procedures.
- Apply procedures to restore systems and services and take part in planned and unplanned interventions.
- Provide first line support to Network Operations Division users via phone email and walkin..
- Report document and follow up incidents/tasks in the appropriate tools.
- Perform scheduled health checks of IT components scheduled contingency tests and disaster recovery exercises.
- Review technical documentation and contribute to the ongoing improvement of the working procedures.
- Work autonomously in shifts in a 24*7 environment (shift rotation on call etc.
Professional skills and required qualifications:
- Professional skills and required qualifications:
- 1 year of experience in Networking specific Support (focus on Monitoring activities).
- Good knowledge of network topologies (LAN/WAN) and operating experience in TCP.
- Experience with networking monitoring tools and ability to efficiently troubleshoot monitoring alerts and identify root causes.
- Good knowledge of Unix/Linux/Windows.
- Experience with Ticketing Tools and standard Office applications.
- Good understanding of infrastructure support.
- Ability to strictly follow operating procedures and manuals strong sense of customer service.
- Ability to read write and speak English is mandatory.
- Ability to work in a shift work environment. Flexibility to cover shift changes with short notice.
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
Required Experience:
IC
Employment Type
Contract
