Consultant LMS AI Knowledge Engineer
Consultant LMS AI Knowledge Engineer
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Job Description
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Job Description:
Learning Systems & AI Knowledge Engineer
Company Sizzle
At CloudBlue were changing the way the world does business. We help companies transform so people no longer have to buy and own tech products they just use them on a subscription and send them back once theyre finished. Not only does that help create recurring revenue and higher value customer relationships it also helps reduce waste and actually helps protect the environment!
We offer the energy of a startup with the resources and backing a multibillion corporation: Ingram Micro.
Check out our values to see why we are one of the best places to work:
- Our trust in our team
- Our creative engine
- Our strive for excellence
- Our passion and energy
Were an ambitious and hardworking team that runs fast supports each other and isnt afraid to take risks. At CloudBlue we constantly innovate and have a customerfirst approach. Learn more about our team and how we are leading the XaaS revolution.
Job Summary
CloudBlue is seeking a Learning Systems & AI Knowledge Engineer dedicated to enhancing customer onboarding and knowledge accessibility through AIdriven learning solutions. In this role you will play a crucial part in educating and empowering customers ensuring a seamless onboarding experience and supporting their transition to businessasusual operations so they can successfully adopt and grow their CloudBlue solution.
You will be responsible for managing and optimizing our Learning Management System (LMS) maintaining legacy training content and leveraging AIpowered tools to create engaging and effective learning experiences. This includes training LLMbased RAG systems to provide realtime knowledge retrieval developing AIgenerated microlearning courses and continuously improving training materials based on product updates FAQs and customer support insights.
You will collaborate with Sales Customer Success and Technical Account Management teams to ensure our learning content aligns with customer needs and accelerates CloudBlue solution adoption. By integrating AIenhanced knowledge systems and datadriven learning strategies you will help drive customer success engagement and selfsufficiency.
Responsibilities:
Learning Content Management & Maintenance
- Maintain and optimize a centralized knowledge repository within the LMS.
- Ensure learning content is structured easily searchable and up to date with the latest product features.
- Lead the creation of comprehensive educational materials for CloudBlue customers and internal teams to facilitate deep understanding of the CloudBlue monetization platform.
- Analyze platform nuances functionalities and best practices to develop targeted rolespecific learning paths.
- Use AIpowered tools to create microlearning courses interactive tutorials and adaptive learning experiences.
AIEnhanced Knowledge Automation
- Train and finetune LLMbased RAG systems to provide realtime knowledge retrieval and automated learning support.
- Evaluate and integrate AIbased learning tools to optimize training workflows.
Multimedia & Interactive Content Creation
- Produce engaging onboarding materials including videos infographics and interactive simulations to enhance learning experiences.
- Leverage AIgenerated media tools to automate content creation and keep materials fresh.
- Continuously refine training materials based on user engagement analytics and feedback.
Collaborative Partnership & Knowledge Insights
- Work closely with Sales Customer Success and Technical Account Management to ensure training aligns with customer needs and business objectives.
- Gather insights from support tickets FAQs and customer feedback to identify training gaps and improve knowledge resources.
- Implement datadriven improvements to the learning ecosystem based on realworld usage patterns.
What you bring to the role
- Bachelors degree in computer science information systems or education or equivalent field experience.
- 3 years or equivalent experience designing & creating education/onboarding content.
- 3 years experience managing learning management systems (LMS).
- 1 year experience in delivering education for a technical product or solution is required.
- Proficiency in knowledge management including content structuring and taxonomy
- Experience with Articulate is a plus.
- Experience with AIpowered learning tools RAG systems and LLM training is a plus.
- Experience with AIdriven content creation tools is a plus.
As a Learning Systems & AI Knowledge Engineer at CloudBlue you will have the opportunity to make a significant impact on the success of our customers by ensuring they have the knowledge and resources they need to thrive with our platform. If you are a creative and analytical individual with a passion for education and technology we invite you to join our dynamic team and contribute to shaping exceptional learning experiences for our customers.
Required Experience:
Contract
Employment Type
Full-Time
