IT Operations Infrastructure Manager

H2M architects engineers a multidiscipline architectural engineering environmental consulting firm is looking for an IT Operations / Infrastructure Manager to join our IT team in Melville NY.

The IT operations/infrastructure manager will oversee all aspects of IT operations to include delivery of innovative solutions and ensure the efficient operation of technology resources. This role will also manage several IT staff and oversee daily resolution of enduser issues.

Provide technical support implement and maintain IT policies. Collaborate with the Manager of IT services and Director on cloud technologies service management security disaster recovery and business continuity. Serve as a handson leader and mentor to team members.

Job Responsibilities

• Oversee daily IT operations manage the ITSM (helpdesk/Fresh Desk) system address complex issues enforce SLAs and handle installations configurations maintenance and deployments to meet user expectations.

• Manage and develop innovative software solutions and integrations that add value to the organization.

• Collaborate with IT services manager in maintaining infrastructure integrity and cloud services (Active Directory MS Entra Panzura Office 365 in addition to wireless remote access design and deployment of new technologies.

• Manage and oversee IT staff hiring training and coaching; setting job expectations and evaluating performance. Motivate and engage team through collaborate team meetings.

• Stay appraised on new technologies with ability to translate them into viable business tools.

• Collaborate on development and enforcement of IT policies and procedures to ensure compliance with industry regulations and best practices as well as to promote efficient and secure use of technology resources.

• Liaise with external vendors and service providers to procure IT equipment and services negotiate contracts and ensure timely delivery and satisfactory performance.
• Collaborate with senior management to develop IT budgets and longterm strategic plans identifying areas for investment and improvement to support the organizations goals and objectives.

Education and Qualifications

• A Bachelors Degree in Information Technology or equivalent experience. Relevant certifications (e.g. Entra CCNA ITIL PMO) are a plus.

• Minimum of 8 yearsproven experience in an IT management role preferably within the engineering or professional services industry.

• Experience managing project teams to develop execute and complete projects and assignments.

• Experience training mentoring and managing staff and working in a teamoriented collaborative environment.

• Handson with proven working experience as IT manager or relevant experience
• Extensive application support experience with Microsoft Office 365 Entra and SharePoint.
• Strong knowledge of network infrastructure systems administration and cybersecurity principles working in a hybrid network environment supporting various network protocols (VOIP CIFS SMB SEIM XDR MDR Darktrace Cisco AMP Microsoft securities TCP/IP NetFlow DNS DHCP iSCSI SAN NAS DELL servers laptops Cisco Meraki access points switches and routers).
• Experience with Microsoft cloud Intune MS Power platform MS Teams Webex Autodesk cloud and Adobe cloud solutions can Cloud management/Securities are desired.
• Excellent troubleshooting skills and ability to diagnose and resolve technical issues efficiently including the expertise to investigate and troubleshoot problems at each layer of the OSI model and provide solutions is required.
• Must have experience with project management and ability to prioritize tasks and manage multiple projects simultaneously.
• Effective communication and interpersonal skills with the ability to work collaboratively with colleagues at all levels of the organization.
• Highly selfmotivated and driven with a strong sense of customer satisfaction.
• Detail oriented with ability to follow issues through to completion and possesses the skills to effectively prioritize and execute projects.
• Experience in nocode lowcode programing and able to create SQL queries SQL reports and Python is a plus.

The salary range for this role is $100000 $145000 annually.

The employment offer may deviate from this published range based on a variety of factors including but not limited to experience specialty knowledge education geography and/or related certifications not related to any applicants characteristicsprotected by local state or federal law.Note: The salary or hourly rate indicated does not include other forms of compensationor benefits.