Regional Service Delivery Coordinator
Regional Service Delivery Coordinator
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$ 9500 - 10800
1 Vacancy
Job Description
Job Requisition ID:45115
Opening Date: 04/04/2025
Closing Date/Time:04/17/2025
Agency:Department of Human Services
Class Title:PUBLIC SERVICE ADMINISTRATOR 37015
Skill Option:Health and Human Services
Bilingual Option:Spanish
Salary:Anticipated Salary: $9500 $10800 per month $114000 $129600 per year) Bilingual Pay
Job Type:Salaried
Category:Full Time
County:DuPage
Number of Vacancies:1
Plan/BU:None
****************A RESUME IS REQUIRED FOR THIS JOB POSTING****************
Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application. You WILL NOT be considered for the position if you attach a CMS100 CMS100b or any other document that is not a Resume or CV.
When applicable titles that require specific coursework professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
Posting Identification Number45115
Why Work for Illinois
Working with the State of Illinois is a testament to the values of compassion equity and dedication that define our state. Whether youre helping to improve schools protect our natural resources or support families in need youre part of something biggersomething that touches the lives of every person who calls Illinois home.
No matter what state career youre looking for we offer jobs that fit your life and your scheduleflexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our toptier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
The Division of Family & Community Services is seeking to hire an energetic and detailoriented individual to serve as the Regional Service Delivery Coordinator for a regional office. This position serves as a regional level administrator in the integration of initiatives and strategies to achieve service delivery goals for regional Family Community Resource Centers in the Division of Family and Community Services. The Division helps Illinois residents by connecting them with many programs and services. Through our programs services and prevention efforts the Division improves the health and wellbeing of individuals and promotes selfsufficiency and integrity of families of Illinois. The position requires excellent communication skills and the ability to deal with higher level and lowerlevel positions within the agency. The individual must be able to analyze information from reports and observation provide technical assistance for administrators and staff. The individual must be able to maintain the integrity of confidential information.
Essential Functions
As Regional Service Delivery Coordinator works with regional level managers and Family and Community Resource Center Administrators in the integration of initiatives and strategies to achieve service delivery goals.
Provides proactive managerial oversight of the FCRCs designed to improve and maintain accurate and timely delivery of services.
Provides managerial development.
Provides support and assists the FCRC administrative teams regarding staffing transactions and reports.
Translates functions/procedures into Spanish for individuals who cannot speak or read English in contacts with the public advocacy groups customers and community organizations.
Promotes and maintains working relationships with stakeholders.
Serves as customer service liaison.
Performs other duties as or required which are reasonably within the scope of duties enumerated above.
Minimum Qualifications
Requires knowledge skill and mental development equivalent to completion of four 4 years college.
Requires three 3 years progressively responsible administrative experience in a health or human services organization.
Requires the ability to speak read and write in Spanish at a colloquial skill level.
Preferred Qualifications
Three 3 years of professional administrative experience working with welfare programs for a public or private organization.
Three 3 years of professional administrative experience meeting deadlines with strong attention to detail and the ability to utilize critical thinking skills while multitasking multiple projects.
Three 3 years of professional administrative experience organizing planning executing controlling and evaluating the operations of service delivery process for a public or private organization.
Three 3 years of professional administrative experience providing assistance to staff to ensure the accurate and timely benefits in service delivery.
Three 3 years of professional administrative experience in public assistance systems that are designed to improve and maintain the actions of welfare programs such as the Supplemental Nutrition Assistance Program (SNAP) Cash and Medicaid programs.
Three 3 years of professional administrative experience performing quality control assessments and monitoring activities for a public or private business organization.
Conditions of Employment
Requires the ability to travel.
Requires basic proficiency in Microsoft Office Suite.
Requires the ability to work outside normal business hours.
This position has been found to meet the requirements in section 4A101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act 5 ILCS 420/4A et seq. requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 1509 Fines and penalties apply to untimely filings.
*The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
Work Hours:8:30am 5:00pm Monday Friday; 1hour unpaid lunch
Work Location:1717 Park St Naperville Illinois 60563
Family & Community Services
Region 2
Service Delivery
DuPage County
Agency Contact:
Posting Group:Leadership & Management; Social Services
About the Agency:
The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services supports programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity Equity Community Urgency Transparency and Kindness.
As a State of Illinois Employee you will receive a robust benefit package that includes the following:
A Pension Program
Competitive Group Insurance Benefits including Health Life Dental and Vision Insurance
3 Paid Personal Business Days annually
12 Paid Sick Days annually (Sick days carry over from year to year)
1025 Days of Paid Vacation time annually 10 days in year one of employment)
Personal Sick & Vacation rates modified for 12hour & parttime work schedules (as applicable)
13 Paid Holidays annually 14 on even numbered years
Flexible Work Schedules (when available dependent upon position)
12 Weeks Paid Parental Leave
Deferred Compensation Program A supplemental retirement plan
Optional PreTax Programs such as Medical Care Assistance Plan (MCAP) Dependent Care Assistance Plan (DCAP)
Federal Public Service Loan Forgiveness Program eligibility
GI BillTraining/Apprenticeship Benefits eligibility for qualifying Veterans
5 Salary Differential for Bilingual Positions
Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: INSTRUCTIONS
Use the Apply button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees a link is available at the top left of the in the blue ribbon.
NonState employees should log in on the using the View Profile link in the top right of the in the blue ribbon. If you have never before signed in you will be prompted to create an account.
If you have questions about how to apply please see the following resources:
State employees: Log in to thecareer portalfor State employees and review theInternal Candidate Application Job Aid
NonState employees: on2web click Application Procedures in the footer of every page of the website.
State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email. Please check your junk mail spam or other folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
Required Experience:
IC
Employment Type
Full-Time
