Receptionist - Casual
Receptionist - Casual
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Job Description
JOB TITLE: Receptionist
DEPARTMENT: Reception
REPORTS TO: Clinic Operations Supervisor
DIRECTION OF OTHERS: None
POSITION PURPOSE:
Responsible for using customer service skills to promote a positive image to all patients and visitors that enter the clinic in accordance with departmental standards. Excellence is to be centered on patient care and patient relationships and is the responsibility of all employees.
POSITION RESPONSIBILITIES:
Greets patients and visitors in a prompt friendly and professional fashion.
Provides a high level of customer service and service recovery as needed.
Acts individually and with others to meet each patients needs.
Checks in patients in an accurate and professional manner.
Verifies demographic and insurance information and collects copayments as required.
Verifies insurance eligibility if necessary.
Informs clinical areas of the patients arrival and directs patients to the appropriate care area.
Monitors the waiting room for extended patient wait times.
Provides patients with the appropriate forms questionnaires etc.
Assists with the clerical duties of the clinic e.g. faxing making copies etc.
Maintains knowledge of appointment scheduling schedules appointments in an accurate and timely manner and reschedules patient appointments as necessary.
Answers telephone takes and relays messages.
Completes the referral authorization process as required by each health plan.
Calls patients to schedule previsit lab appointments when indicated.
Manages incoming patient forms and tracks them using online forms tracking.
Continually monitors waiting room area to maintain a clean tidy environment at all times.
Prepares reconciliation report.
Participates in cross training and provides interdepartmental coverage as needed.
Follow all Care Model Process workflows.
Participates in Quality Service initiatives.
Abides by the Code of Conduct and Corporate Integrity Program.
Performs other duties and responsibilities as assigned.
When Located in Clinical Areas:
Answers incoming telephone calls and overhead pages for clinical area.
Sends normal pap results to patients.
Faxes OB records to hospital as required.
Data collection as required.
Schedules surgeries and/or medical procedures and assists with referrals as required.
Schedules appointments as required.
Xray records: pulls and records xrays on patient folders.
Enters screening mammogram orders and mammography related paperwork.
Handles film requests from outside sources and to outside services.
Documents Xray reports for radiology readings.
Abides by the Code of Conduct and Corporate Integrity Program.
Performs other duties and responsibilities as assigned.
CONFIDENTIALITY STATEMENT:
The relationship between a caregiver and a patient is a very personal one. It is strictly confidential both ethically and legally. This means that all facts relating to the patients complaints diagnosis treatment or financial account information must not be discussed without a need or right to know for patient service and care delivery.
TYPICAL PHYSICAL DEMANDS:
Exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects. Requires manual dexterity and eyehand coordination. Requires sitting and/or standing for extensive periods of time. Corrected hearing and vision to normal range required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
TYPICAL WORKING CONDITIONS:
May have exposure to patients and staff with communicable diseases and other conditions common to a clinic environment.
The work environment characteristics here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MACHINES TOOLS EQUIPMENT AND WORK AIDS:
Commonly used office equipment such as computers telephones copiers fax headsets credit card machine and printers
QUALIFICATIONS:
Education/Experience:
High School diploma or GED required.
Completion of a medical office course or equivalent experience preferred.
Previous clinic experience preferred.
Skills and Abilities:
Must be organized and able to establish priorities
Must be able to problem solve and recommend solutions
Strong attention to detail
Ability to communicate effectively
Works productively as a team player
Adapts positively to changes in the work environment
This description is intended to provide basic guidelines for meeting job requirements. Responsibilities knowledge skills abilities and working conditions are subject to change as needs evolve.
Reviewed/Approved: 01/22
/14/2025
JF JB KD
Employment Type
Unclear
