Digital Community - Officer
Digital Community - Officer
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Job Description
1925 Digital Community Officer
- Thrive with a strong sense of purpose as you shape WAs water future.
- Fixed term opportunity until Jan 2026 with flexible working arrangements.
- Salary: $ 93249 plus Super & Benefits.
About the role
The Brand & Campaigns Team exists to position and govern our brand to build trust & value with customers. As part of this team the Digital Community Officer is responsible for monitoring moderating and engaging with our customers and community interactions on social media platforms to drive positive branding and improve community water knowledge which will help deliver on our Thrive 2035 objectives. You will be working alongside collaborators innovators thinkers and doers to make a difference to lives all over WA.
Who are we
When you join Water Corporation you play an important role for the people of WA. Our services are essential for life everyday millions of Western Australians rely on us to deliver and manage water across our state.
If youre driven to make a meaningful contribution youve come to the right place.
Real benefits that matter
- Hybrid working between the Balcatta and Leederville offices as well as a work from home day with flexible hours.
- Two wellbeing days each year to do whatever you need to do to feel good.
- Generous cocontribution superannuation scheme which offers up to 15.5. This includes an 11.5 standard employer contribution plus an additional 2 employer cocontribution that matches your own 2 contribution.
Discover more benefits we offer to support the unique and individual ways our employees live.
What you can expect with this role
- Youll monitor moderate and respond tocommunity interactions on Water Corporations social platforms and online communities using social media management softwareand related tools.
- Youll maintain our brand tone of voicein all interactions.
- Youll filter and escalatecustomer and community inquiries as appropriate to ensure prompt and accurate resolution.
- Youll uphold our governance standardsto ensure our digital communities remain a safe environment.
- Youll support crosscollaborative communicationsduring incidents with occasional outofhours work required.
- Youll engage with Subject Matter Experts (SMEs)across the business to provide helpful and educational responses to customers.
- Youll monitor emerging trends and current affairsto assist in content development aligned with our social media strategy.
- Youll contribute to monthly reportsprofiling social media metrics and performance.
- Youll assist the Brand & Campaigns team withad hoc tasks including email communications merchandise requests and adminbased tasks.
Your skills and experience
For this role we are looking for great talent with:
- Tertiary qualification in marketing communications business or equivalent relevant experience using various social media platforms (including Facebook Business Manager Instagram LinkedIn YouTube) and management systems (e.g. Sprinklr Hootsuite Agora Pulse or similar) and a range of web applications.
- Extensive experience in social media or day to day digital community management (monitoring responding and engaging) along with demonstrated experience in using and understanding of various social media platforms management systems and a range of web applications.
- Excellent copywriting skills and attention to detail with an ability to apply corporate brand tone of voice to interactions and other communications.
- Experience collaborating with subject matter experts to develop timely responses.
- Analytical skills with the ability to identify engagement patterns/trends and convey this clearly and effectively via verbal and written formats.
- Experience in communication channels and tools such as Salesforce & Salesforce Marketing Cloud is desirable.
Sound like a match Apply today
If you are interested in the above opportunity please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.
Applications close 9th April.
As part of the recruitment process you will be required to complete PreEmployment screening which may include a medical qualification check police clearance and Australian working rights check.
We reserve the right to withdraw this ad prior to the closing date.
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background including Aboriginal and Torres Strait Islander people people with disability women youth LGBTQIA folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments or alternative methods of communication in the recruitment process can contact a Recruitment Officer at or.
To read our diversity and inclusion statement please visit our website
Required Experience:
Unclear Seniority
Employment Type
Full Time
