AR Disputes Analyst
AR Disputes Analyst
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Job Description
About NCR Atleos
NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize selfservice availability for financial institutions and retailers across the globe.
About NCR Atleos
NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize selfservice availability for financial institutions and retailers across the globe.
Position Summary
Responsible for superior service by ensuring customers queries/disputes are handled in timely manner and in accordance with company policy and procedures. You will engage across all areas of order to cash including order management and billing and work closely with the collections teams for their designated Line of Business (LoB).
Key Areas of Responsibility
- Respond to all customer/collector queries in a timely and comprehensive manner to ensure customer satisfaction.
- Resolve root cause issues that are driven through disputes from an order to cash perspective.
- Responsible for providing leadership training and guidance to outsourced billing and collections teams to facilitate the timely resolution of disputes.
- Communicate effectively (oral and written) to identify and document necessary information.
- Highlight issues through feedback and recommend changes in workflows procedures service levels based on customer demands to meet their needs and ensure quality service is always given.
- Adherence to quality and compliance guidelines.
- Support any new initiatives and successful implementation.
- Key interface points will include sales account support operations and account management leaders. They will also interface closely with outsourced and retained resources as needed to resolve and close issues.
Skills and Qualifications needed to be successful in this role:
- Prior collections/billing/dispute management experience preferred
- Strong problem solving and customer service skills
- Ability to communicate difficult messages to Sales Leadership and offer viable alternatives to mitigate company risk
- Ability to drive results through virtual and or cross functional teams
- Strong sense of accountability
- High sense of urgency
- Must possess a passion for delivering excellent service and resolving service problems
- Ability to Work collaboratively with other team members (client/customer and Accenture) from different disciplines and backgrounds
EEO Statement
NCR Atleos is an equalopportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their jobrelated qualifications ability and performance without regard to race colour creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolic
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Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equalopportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their jobrelated qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Required Experience:
IC
Employment Type
Full-Time
