Performance Analyst

Closing Date

Job Title: Performance Analyst

Location: Durrington West Sussex 23 days a week)

Contract Type: Permanent

Hours: 37 hours per week

Salary: circa 33000 benefits

There has never been a better time to join our organisation as we build towards a greener future tackling climate change minimising our environmental impact and reducing our carbon footprint!

Job Overview

This role is responsible for the provision of performance and management information for internal and external stakeholders related to the Southern Water Customer Division. General duties include processing reviewing analysing and reporting of performance and related issues as well as supporting on regulatory and process change.

• Deliver timely fit for purpose reporting within agreed SLAs. Continuously improve the efficiency of reports to add value and allow for the focus to be on analysing the data rather than processing it.
• Produce performance reporting from numerous data sources regarding individual performance vs KPIs team performance vs targets and process regulatory performance. This will require you to develop an indepth knowledge of processes and systems to ensure accuracy.
• Transform data into clear visualisation to meet the stakeholders needs and allow them to see the complete picture.
• Support the wider team by providing the information required to make informed decisions on a wide range of topics (including provision of data to external stakeholders such as MOSL WaterUK and Ofwat)..
  

About You

• Good understanding and working experience of compiling and generating performance reports and management information.
• Strong data handling technical skills and experience with information validation using Excel and other analytical tools.
• Data manipulation skills and experience.
• Experience working with reporting and analysis packages and extracting data from corporate systems (e.g. Service Now (or other CRM) Qlikview Alteryx Power BI would be advantageous).
• Ability and confidence to communicate appropriately with a range of audiences including peers senior colleagues and specialists at all levels of the organisation

Package

This role will be full time Monday to Friday with a hybrid approach to working between our Durrington office and home. We are offering a salary of circa 33000 per annum depending on skills and experience as well as other benefits including:

• Generous pension up to 11 company contribution
• 25 days annual leave
• Life assurance equal to 4x salary
• Salary sacrifice electric car scheme (after 6 months service)
• Health Cash Plan
• Full funded eye tests
• Two paid volunteering days a year
• Occupational health service
• Discounts with over 800 popular retailers
• Digital GP service
• Study support may be available for jobrelated qualifications
• Competitive maternity leave and flexible return to work options
• Cycle to work scheme

Join our Developer Services team and see how far your career could progress with a company committed to career progression training and development opportunities our customers and the environment.

Does this opportunity excite you but youre not 100 sure if you meet all the requirements for the role Or are you concerned that normal office hours arent possible given your personal circumstances Whilst we cant accommodate every flexible working request well try to find a practical solution. So why not engage with us and find out more about this role

If this role isnt quite what youre looking for but are keen to be contacted about opportunities at Southern Water you can register your details here: Introduce Yourself (myworkdaysite)

Our customers are at the heart of everything we do because delivering water for life is our core purpose. To achieve this we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of outofhours incident support because when problems appear fixing them is our top priority. Thats why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means youll become part of our incident support team. During your interview your manager will speak to you about any incident support rotas that apply to your position.

Privacy Statement:

Please note: If you are an existing Southern Water employee you will need to confirm within your application that your Manager is aware of your application.

All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months) will be required as part of the recruitment process. If you do not meet these criteria your application will not be considered.

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