Director Telecom Data Networks

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Directs develops and implements strategic and operational/high level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives.

• Oversees management of and ensures development for staff to meet overall objectives in terms of quality service and cost effectiveness. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Directs management responsibilities of selection scheduling supervision retention and evaluation of employees.

• Meets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicators.

• Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters rounding on all employees completing performance appraisals conducting new hire feedback sessions coaching/corrective counseling and providing recognition/commendations to achieve desired outcomes.

• Identifies opportunities and takes action to build strategic relationships between ones area and other areas teams departments and units to achieve business goals. Drives the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed.

• Fosters collaboration strategic alignment integrated planning and across different functions in a matrix organization.

• Inspires enterprise wide support of telecom and data network initiatives and drives cross functional teamwork to achieve results on time and within budget.

• Oversees department operations designated projects schedules and activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Sets priorities and functional standards giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.

• Drives department service standards and activities to impact department and/or system score for patient/customerbased satisfaction through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department.

• Assesses vendor product and service capacity and advises executive leadership regarding appropriate contracts to support cost efficient operations and maintenance.

• Provides space and equipment placement recommendations for new and expanding facilities across the system. Collaborates with construction management to ensure that critical technology needs are considered. Identifies solutions as needed.

• Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. Responsible for staff maintenance of credentials and competencies per accrediting/ licensing agency and/or department guidelines as applicable.

• Employs a proactive approach in the optimization of safe outcomes and information systems by monitoring and improving the department workflow and enhancing operations using peertopeer accountability and identifying solutions via collaboration. Implements process improvements utilizing tools such as lean principles. Role models situational awareness using teachable moments to improve safety.

• Responsible for employee compliance to policies and procedures and performs associated actions upon noncompliance (i.e. licensure/certification compliance focal point review requirements disaster plan inservices influenza immunization wage and hour standard hours timely termination submission timely timecard approval etc..

• Proactively identifies issues concerning technical limitations and key product requirements and drives solutions

• Ensure disaster recovery planning and processes are up to date.

• Develops and manages department operational and capital budgets approvals and ongoing maintenance of the department(s) ensuring operation in a costeffective manner. Proactively identifies and plans for capital needs related to current equipment and future department projects. Ensures staffing plans and schedules meet department needs that reflect understanding of the importance of costeffectiveness.

• Creates department strategies to achieve financial target and staffing needs through optimizing productivity supply/resource efficiency minimizing incidental overtime and overtime percentage and other areas according to department specifications.

• Creates progress reports and project timelines including spending accruals and design modifications of architecture implementation initiatives with a focus on efficiency and effectiveness.

• Identifies and implements innovative solutions for practice or workflow changes to improve department entity or system operations by leading unit projects and/or other department/ systemdirected activities. Proactively leads task forces and committees. May represent HM at assigned community or professional organization meetings.

• Drives change initiatives maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures processes requirements or cultures. Partners effectively with stakeholders as appropriate.

• Ensures own career discussions occur with appropriate management. Completes and updates My Development Plan (MDP) on an ongoing basis. Conducts conversations with staff on their development and MDP.

• Applies broad knowledge of our product/service capabilities to identify new product areas new technology and emerging product/service opportunities

• Bachelors degree required
  

• Masters degree preferred
  

• 10 years IT experience to include five years people management experience five years experience in telecommunicatons and/or information technology with a focus on voice connectivity and data networking and three years experience with the management and support of Cloud Computing or private hybrid cloud infrastructure and networking
  

• Experience overseeing and managing cloud infrastructure services implementations including overseeing and managing the design and implement availability scalability and performance plans for cloud platforms
  

• For internal candidates three years people management experience with Houston Methodist performance that demonstrates leadership responsibility in addition to the aforementioned experience requirements
  

• N/A

• PMP Certified Project Management Professional (PMI) AND
• Technical certifications

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially about activities impacting patient or employee safety or security

• Demonstrates the ability to interact with others in a way that gives them confidence in ones intentions and those of the organization

• Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying ones own behavior to accommodate tasks situations and individuals involved

• Demonstrates leadership qualities and critical thinking through selfdirection initiative and effective interpersonal skills and oral/written communication skills

• Ability to identify and understand issues problems and opportunities comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts constraints and probable consequences

• Extensive knowledge of regulatory and accreditation agency requirements that impact department; stays abreast of industry changes

• Demonstrates highly effective communication skillsstrong written communications and platform presentation abilities

• Ability to work effectively in a fastpaced environment

• Demonstrates flexibility and adaptability in the workplace

• Capable of leading teams/facilitating groups building consensus and garnering highest confidence in professionalism and work product by senior leadership

• Ability to work under pressure and balance many competing priorities; highly responsive and solution/action oriented

• Proficiency in spreadsheet word processing and presentation software

• Maintains a positive and supportive attitude and demeanor

• Professional handling of exposure to confidential/sensitive information

• Expert knowledge of telecommunications systems services and operations and related database concepts

• Ability to manage and accomplish business and workflow analysis system definition design acquisition and implementation of telecommunications systems and services

• Demonstrates an insatiable hunger for solving complex problems in simple and intuitive ways.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Houston Methodist (HM) is one of the nations leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital its flagship academic hospital in the heart of the Texas Medical Center and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute a comprehensive residency program a global business division numerous physician practices and several freestanding emergency rooms and outpatient facilities. Overall HM employs over 25000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6333 international patients from more than 76 countries. Houston Methodist Global Health Care Services consulting and education divisions also provide advisory services and training and development to health care organizations around the world.