Library Technician I Freeman Branch
Library Technician I Freeman Branch
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Job Description
Position Description
Harris County Public Library (HCPL) History
The Harris County Public Library (HCPL) system established in 1921 began as a collection of small libraries located in stores post offices and private homes. Over the years it has grown into a robust network comprising 26 branch libraries two technology service centers and two partner locations that provide collection and circulation services. HCPL serves the communities of unincorporated Harris County and cities without independent library systems.
In 2024 HCPL received the prestigious National Medal for Museum and Library Service the highest honor awarded to libraries in the United States. Bestowed annually by the Institute of Museum and Library Services (IMLS) this award recognizes institutions that deliver exceptional service to their communities. The library was recognized for innovative initiatives like HCPL Connected Enhanced Library Cards and its Mobile Outreach Librarian program.
HCPL is also recognized as one of the best places to work offering a supportive and inclusive environment that fosters innovation collaboration and professional growth. Its dedication to employee wellbeing diversity and community impact makes HCPL more than just a workplaceits where individuals can grow inspire and contribute to meaningful change.
What you will do at Harris County Public Library:
This position is responsible for the endtoend customer service experience by connecting customers with the information they seek. Perform circulation tasks and support innovative programs. Demonstrate knowledge on all library operations and deliver an exceptional customer service experience. Exemplify the high standards and expectations for the library system in its daily operations and services.
Duties and Responsibilities:
Provide customer service and manage customer accounts using the integrated library system software in the library and during outreach events
Assists patrons on computers answering phones and assisting with request for assistance
Checking in and delivery of holds returned items and new items
Pulling expired holds shelving returned and new items running reports and looking for lost items on the shelves
Basic reference service in the library and during outreach events
Promote library services to the community
Accurately enter data handle sensitive customer information and handle cash transactions
Maintain and promote an engaging and attractive library collection
Attend staff meetings activities and professional conferences and actively serve on committees
Other duties as assigned
Harris County is an Equal Opportunity EmployerRequirements
Education:
Experience:- High School diploma or GED equivalency
- One 1 year of verifiable Customer Service experience
Additional Information:- Available and reliable transportation for workrelated duties
- Documentary evidence of graduation from an accredited high school or successful completion of the General Educational Development Test (GED) must be readily available upon request
Knowledge Skills and Abilities:
Customer service principles promoting positive partnership and public relations
Proficient in MS Office Suite (Word Excel PowerPoint Outlook)
Excellent communication skills (verbal and written)
Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment
Ability to work well with public and staff members
Cash handling practices ensuring accountability and accuracy
Work with various cultural and ethnic groups in a discreet and effective manner
Proficient with Social Media (Facebook Twitter Instagram etc.
Proficient with the Internet and Office 365
Must use your personal mobile device for our Multifactor Authentication process
NOTE:Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentationbutONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.
Preferences
Language:
- Bilingual(preferred)
General Information
Position Type and Typical Hours of Work:
Parttime Regular
Typical shifts are Day Evening Nights Weekends etc.
- $16.76 Per Hour
- Paid Biweekly
Work Environment:
This job typically operates in a professional office environment.
This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.
At times work can be performed in an outdoor environment and possible exposure to inclement weather or various temperature changes.
There could be exposure to dangerous or aggressive/adverse populations.
- Sitting for long periods; light physical activity that may include walking standing stooping bending reaching lifting and carrying.Ability to lift carry and exert up to 25 pounds. Occasionally lifts carries and exerts up to 40 pounds.
- Reports to Positions: Branch Manager Assistant Branch Manager or Library Technician Supervisor
- Supervises Positions: None
Work Location:
Freeman Branch Library 16616 Diana Ln Houston TX 77062
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Required Experience:
IC
Employment Type
Part-Time
