Service Assistant

About Us

Wine food and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008 City Winery has been turning heads across the nation with amazing live performances delectable cuisine and awardwinning locally produced wines. But theres more to us than that were a haven for community and creativity a place where the philosophy of hospitality is more than just a buzzword but a way of life.

Who are you

You have a passion for music a love of wine and a deep respect for hospitality. You know how to connect with people but youre not just a people pleaser you thrive under pressure and love making quick decisions that impact the business and culture. You know you have more to learn and are always looking for ways to grow both personally and professionally. With an entrepreneurial spirit and a desire to be a part of something bigger you want to join a brand and culture that not only makes a difference but also helps others INDULGE THEIR SENSES.

Who are we

City Winery founded by music industry veteran & visionary Michael Dorf has established itself as a oneofakind brand providing unforgettable experiences for guests. From worldclass music venues to sustainably produced wines with ratings of 90 points City Winery offers a range of topnotch events & experiences.

Why us

Competitive pay plus generous benefits. An atmosphere of learning development & enrichment opportunities. A career trajectory within a growing company with abundant opportunities for advancement. A fun team of passionate individuals who share your love of hospitality and the opportunity to provide guests with unforgettable nights filled with music & wine. Comped concerts and dining experiences employee merchandise and meal discounts FREE family meal 401K Retirement Plan Volunteer Opportunities Flexible Spending Accounts including pretax commuter benefits and parking & more depending on position and other Company eligibility requirements.

POSITION SUMMARY

Service Assistants areresponsible for providing a clean and pleasant dining experience by clearingsanitizing and resetting tables and ensuring all areas are wellstocked andtidy. The Service Assistant directly supports servers and/or bartenders duringservice performing any tasks necessary to ensure a highquality guestexperience.

MINIMUM QUALIFICATIONS

• Strong work ethic team player and exceptional guest service skills
• 1 year experience as a Busser or Runner in a fastpaced highvolume service environment preferred and/or equivalent relevant experience
• Ability to consistently deliver highquality guest experiences exceed guest expectations and strive to create a memorable experience at every City Winery visit
• Ability to navigate venue conditions including tight spaces dark room and loud environment
• Polished presentation
• Ability to take direction from others
• Effective communication and interpersonal skills with a proven ability to build positive relationships with people in the scope of employment
• Aptitude to resolve problems
• Ability to work both independently and in a team environment
• Ability to work a flexible schedule including days nights weekends and holidays
• Ability to perform physical requirements of the role including standing/walking for entirety of shift bending pulling pushing using stairs lifting and carrying up to 50 pounds

RESPONSIBILITIES

• Provide guest hospitality; clear clean and replenish tables settings and all service areas; remove courses as completed and deliver to kitchen; replenish utensils; refill water glasses; remain alert to guest needs at all needs
• Provide assistance to waitstaff and bartenders as needed to perform guest related duties
• Ensure polished and clean presentation of all areas
• Prepare dining rooms for patrons by cleaning setting napkins service plates water bottles and utensils. Perform opening and closing duties including setup maintenance and breakdown of the area within the allotted timeframe not to exceed 20 or maximum of 2 hours of the scheduled shift time
• Support servers by settingup and replenishing service stations trash containers liners and bus stations
• Maintain service areas clean up spills as needed
• Fulfill guest dining requests as needed and facilitate communication of guest requests to servers
• Make every effort to meet guests needs by either obtaining requested items for guest or communicating needs to server or management team
• Greet guests upon seating and fill water glasses
• Adhere to sanitation and safety policies
• Follow all company policies procedures and guidelines including being ready to work at scheduled shift time in uniform with neat and presentable appearance.
• Perform all other reasonably assigned duties