Club Ambassador
Club Ambassador
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$ 95000 - 100000
1 Vacancy
Job Description
Job Summary:
Barton & Gray Mariners Club is dedicated to providing its Members with unmatched experiences on the water operating over 90 Yachts in 33 harbors and offering a range of products including Dayboating Sportfishing Overnight Cruising and more. Reporting directly to the VP of Business Development and the BrandStudio the Club Ambassadoris an account management role responsible for overseeing Member retention and harbor development with a Memberfirst approach. Current harbor of oversight includes Harbor Springs MI. This temporary position will be a 6 month temporary role with the hopes to evolve into a FullTime position contingent upon performance.Interested applicants must reside in Harbor Springs MI (or within a commutable distance).
Responsibilities:
Develop and execute the ongoing B&G regional account management strategy that aligns with the Clubs mission and longterm goals
Act as a liaison for the company with members in each harbor of oversight including member experience opportunities service mishaps and complaint handling in partnership with the Member Services team.
Ensure product & hospitality consistency across all points of Member interaction including onboard training harbor activities and more
Constantly evaluate Club locations within region and provide feedback to Locations Manager
Strategize yachtinventory allocation and timing in conjunction with B&G Logistics Department to maximize member satisfaction within region
Evaluate all points of Day boatingMember interaction and provide suggestions for improvement
Lead efforts to open new harbor within Region of oversight
Actively coordinate execute and attend regional Memberevents with assistance from B&G Brand Studio
Efficiently communicate all opportunities for sales directly to the Business Development & Sales team for tracking & follow up.
Work with B&G Sales & Business Development teams to explore potential brand partnerships within the region
Gain a deep understanding of the B&G Dayboating experience and identify product gaps in current offerings
Strong experience in account management customer experience or a similar leadership role in luxury hospitality
Proven ability to communicate recommendations to executive management team
Solid technical background with understanding of Member CRM and database management
Skilled at working effectively with various interdepartmental needs
Excellent written and verbal communication skills
Employment Type
Full-Time
