Bookstore General Manager
Bookstore General Manager
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$ 95660 - 110009
1 Vacancy
Job Description
TheManager is responsible for facilitating and promoting the store as a resource for students and faculty. Market analysis and strategic marketing of all store merchandise is a key priority. The Manager is responsible for implementation of new ideas and processes to strategically lead the Bookstore in a diverse and evolving market. They will utilize industry best practices and metrics to improve performance and service.
The Manager creates a team atmosphere among the staff and student employees utilizing a collaborative management approach encouraging contributions from employees toward organizational goals and the employees growth and development. The Manager practices a strong and clear communication style that engages employees and allows for transparent decisionmaking while ensuring that there are open and continuous feedback and assessment opportunities.
As an independent campus store the Bookstore actively works to control the price of materials while maintaining a selfsupporting operation. In partnership with the Associated Students (AS) the Bookstore integrates feedback and recommendations regarding policies and services. Annual net proceeds are shared with the AS for student programs.
Approximately 60 of the $3.5 million annual overall gross sales are related to course materials. The Bookstore utilizes PrismRBS Banner Verba/VitalSource software to facilitate textbook adoptions sales and operations in conjunction with Canvas the Universitys Learning Management System. The store is a resource to and partners closely with campus departments and faculty throughout the course material selection process to offer new and used materials rentals ebooks and inclusive access titles. The Bookstore currently has 11 permanent staff positions and averages about 20 student employees.
The store is situated within the student union building on WWUs Bellingham campus and also serves distance learning and offsite programs but has no physical satellite operations. Online sales are offered and store marketing utilizes social media. See Bookstore website:
The Bookstore is part of the Division of Enrollment and Student Services which includes the following departments: Academic Advising Admissions Athletics Campus Recreation Career Services The Centers (Student Access Community &Intercultural Engagement including Multicultural Student Services Disability Access Center LGBTQ Western) Child Development Center Health Center Counseling & Wellness Financial Aid New Student Services/Family Outreach Registrars Office Student Life and Student Success Initiatives University Residences and Dining Services the Viking Union Student Activities Associated Students and Veteran Services. Division website:
Minimum of 5 years of experience in management of a retail operation including supervision of fulltime staff
*Three years of management experience within the college store or closely related industry. Management of a unit within a larger store is acceptable but must include sufficient personnel supervision preferably at the scope of Assistant Manager level or higher and similarly broad store leadership experience of a multilevel organizational structure.
Knowledge of current college store industry trends and market initiatives.
Demonstrated ability to lead organize motivate develop recognize and set goals for staff in a collaborative team environment and to lead personnel through change.
Demonstrated wellrounded experiences working effectively in highly diverse and inclusive environments.
Experience with pointofsale systems.
Experience with inventory management systems including calculation of cost of goods sold.
Experience with social media for marketing and promotions.
Experience with website management (flow/messaging not development)
Demonstrated ability to evaluate and adopt new methods and technologies that drive results.
Proven ability to forge positive collaborative relationships with various constituencies create a positive customer service environment and to be responsive to a diverse set of needs within a campus community. Demonstrated ability to collect & utilize relevant data and to analyze financial information for assessment & decisionmaking in order to achieve tangible results and measure progress toward goals.
Strong oral and written communication skills with effective application in a leadership role.
Retail and/or college store industry training development or industry certification. Involvement in college store industry related professional organizations.
Knowledge and experience in college or university course material acquisition and management including multiple formats sourcing price points and related issues.
Experience with college store software and associated online sales solutions.
Skills and experience that demonstrates a proactive creative and marketresponsive
approach.
Hiring range for position is $95660 $110009/year. Through longevity position tops out at $124358/year.
Application materials should address your experience related to the position responsibilities and the required and preferred qualifications.
A Complete application includes the following:
- A cover letter and resume addressing your experience and skills related to the position responsibilities and each of the required and preferred qualifications.
- An Access Diversity Equity and Inclusion (ADEI) statement: ADEI are core values at Western Washington University. Attach a statement 500 words max) that includes examples of your demonstration and commitment to ADEI and how these values will manifest themselves in your role as manager and help shape the customer service as well as the types of merchandise offered to the bookstore customers.
Application review begins August 12 2024; the position is open until filled.
Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse broadly trained faculty and staff. Women minorities people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity WWU does not discriminate on the basis of race color creed religion national origin sex (including pregnancy and parenting status) disability age veteran status sexual orientation gender identity or expression marital status or genetic information in its programs or activities including employment admissions and educational programs. See WWUs Policy onEnsuring Equal Opportunity and Prohibiting Discrimination and Retaliation. Inquiries may be directed to the Office of Civil Rights and Title IX Compliance Title IX and ADA Coordinator Western Washington University Old Main 126 (MSHigh Street Bellingham WA 98225; 360.650.3307 (voice) or 711 (Washington Relay);
WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation please contactHuman Resources Disability Services 360.650.3751 or 711 (Washington Relay).
Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (The Clery Act). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Westerns campus; in certain offcampus buildings or property owned or controlled by Western; and on public property within or immediately adjacent to and accessible from the campus. The report also includes institutional policies concerning campus security such as policies concerning alcohol and drug use crime prevention the reporting of crimes sexual and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of the Vice President for Enrollment and Student Services at . The report can be found at: Annual Security and Fire Safety Report.
All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires which includes a sexual misconduct background check.
Required Experience:
Director
Employment Type
Full-Time
