Customer Services Officer
Customer Services Officer
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Job Description
ICN Victoria is an independent organisation supported by the Victorian Government working for local industry since 1984. We were founded on the principle that local businesses especially small and mediumsized enterprises should be given full and fair opportunities to compete for work on major projects. In turn this helps create jobs by encouraging industry to think local social andsustainable in all procurement decisions.
The Role
Provide administrative support to the Customer Services Team Lead and ICN Policy Implementation Team Lead
Develop a deep understanding of the State Governments Local Jobs First Policy (LJF) associated documentation systems and processes and assist Government agencies and industry to understand the LJF policy and its requirements
Support end to end delivery of the LJF policy to State Government projects and procurements
Administer the flow of information through VMC and associated databases in a timely manner
Provide support and answer phone and email queries from Government agencies and departments on ICN Victorias VMC portal processes (i.e. tender management registration and Local Industry Development Plan responses)
Delivering learning resources via ICNs live webinars for the Customer Services Team
Supporting the development and updating of learning resources for Government Agency Users on ICN Victorias VMC portal.
Actively collaborate with the Policy Implementation Team to execute outcomes deadlines and deliverables
Complete additional duties as directed by the Manager Team Lead or ICN Management (with the Managers clearance).
Skills and Competencies
Strong alignment with ICN Victorias vision and values
Excellent written and verbal communication skills
High attention to detail and accuracy
Effective organisation and prioritisation skills
Confidence and comfortability engaging stakeholders and building connections
Effectively prioritise tasks and manage time efficiently to meet deadlines
Working cooperatively and productively with others to achieve results
Advanced computer skills including Microsoft Office Suite and the use of CRMs
ICN Victoria is committed to fostering a diverse inclusive and equal opportunity workplace. We welcome applicants from all backgrounds and prioritise equal representation in gender ethnicity age and other lived experiences such as disability and neurodiversity.
Please include a cover letter with your application highlighting how your experience will contribute to your success in this role.
If you require any adjustments to our recruitment process to accommodate your individual needs please reach out to Ella Keenan at
Required Experience:
Intern
Employment Type
Full-Time
